Secureview Configuration Manager / Mobile Device Technician (962846)

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring an experienced SecureView Configuration Manager / Mobile Device Technician for an exciting opportunity located in Joint Base Pearl-Hickam AFB, HI with potential travel to Misawa AB, Japan; Yokota, AFB, Japan; Kadena AB, Okinawa; Kunsan AB, Korea; Osan AB, Korea; Andersen AFB, Guam; Eielson AB, Alaska; Elmendorf AFB, Alaska; Diego Garcia, Indian Ocean.
Job Description and Responsibilities
ESM is looking for a full-time SecureView Configuration Manager / Mobile Device Technician who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:

• Ensure compatible hardware is purchased, transitioned to another user, and ultimately disposed of properly by working directly with end users and other organizations to navigate the complexities of procuring the correct hardware, receiving and issuing equipment to new users, and disposing of SecureView client hardware, as well as collecting, storing and updating equipment lists and diagrams to track the current configuration of the SecureView system.
• Work with stakeholders to track details of client hardware compatibility with current SecureView versions.
• Verify current SecureView server versions and verify hardware types that are compatible with that version of SecureView.
• Relay compatible hardware versions to the end users via email, phone, and trouble ticket to assist them with their procurement of the correct hardware.
• Coordinate with end users of SecureView systems for the transition of equipment from one user to another, or for the re-imaging of SecureView laptops, including all associated paperwork, shipping and receiving, and re-configuring the hardware for re-issue.
• Receive equipment from users, track the equipment on proper IT equipment accounts, and up-date tracking information in a central location.
• Coordinate with the new user to ensure all paperwork is completed correctly.
• Re-configure the SecureView hardware and issue it to the new user.
• Update inventory records to ensure they are current.
• Receive, track, store, and dispose of end-of-life SecureView hardware, while maintaining positive control of the equipment on IT equipment accounts.
• Receive equipment from users and store it in a location pending transfer to another organization for disposal / reutilization.
• Fill out necessary paperwork and coordinate the relocation of the SecureView hardware to the reutilization facility.
• Collect information about the configuration of the SecureView system from several sources and organize the storage and updating of that configuration information on a central SharePoint site.
• Maintain a central configuration list and diagrams with all details of the SecureView system, including but not limited to the software version numbers, complete equipment list of all hardware associated with the server-side and client-side, location of all hardware, inter-connectivity of all SecureView hardware and software.
• Provide software installation and support.
• Coordinate appointments with customers to troubleshoot on site or remotely assist and provide walk-through repairs.
• Process, prioritize and resolve trouble tickets using BMC Remedy on unclassified and classified networks. Check BMC Remedy ticket queue throughout the day to respond to different levels in priority for incidents.
• Process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS). Check CIPS throughout the day to respond to different levels in priority for inci-dents.
• Process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (vESD) and Remedy ticketing systems.

Required Knowledge, Skills and Abilities (KSA)

• Experience working with large amounts of configuration data, diagrams and information regarding hardware, software, firmware, storage, and other points of data in a virtualized and non-virtualized environment.
• Experience working with customers and Remedy trouble ticketing systems.
• Must be experienced with imaging laptops and desktop systems using imaging servers and removable media.
• Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
• Ability to work in a dynamic cross-organizational team environment
• Strong dedication to provide quality customer service
• Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
• Ability to prioritize tasks and adhere to established deadlines
• Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary

Desired KSA

• Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations
• Candidate must communicate effectively with team members, management, and government customer
• Ability and desire to research and develop creative solutions to unique problems with minimal supervision

Minimum Training, Education, and Certifications

• BS or MS in IT or related field
• 3+ years of IT experience supporting large DoD Environment; AF/PACOM experience preferred
• Security+ or Higher

Minimum Clearance

• Secret

Physical Requirements

• Ability to sit, stand, walk for extended periods of time
• Ability to use a computer

Additional Requirements

• Other duties as assigned

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.