The seasonal Service Representative supports the Specialty Team within HR Direct and is responsible for providing 2nd level functional support to associates and business partners including the specialty team functions listed below. Position is primarily remote but could require in-office work one day per week.
Tuition Reimbursement Fulfillment/Pay Slip Request
Adoption Assistance Benefit Eligibility letters
Subpoenas Unemployment
HR Direct Incoming Mail Distribution Employment Verifications
Periodic manual entry related to specific projects Other tasks as assigned
Service Awards
Must possess the ability to:
- Administer assigned specialty functions within HR Direct
- Accurately and timely enter data into case tracking system to document issue and resolution
- Contact stores, DC and HO associates and/or their HR partners to resolve issues and/or gather necessary information
- Meet all stated deadlines with strong attention to detail
- Flex work schedule according to business need (some in-office work may be required)
- Provide exceptional customer service and follow through on all emails/calls received and initiated
- Must be able to maintain confidentiality
- Customer service experience
- Strong attention to detail, prioritization and accuracy
- Strong written communication skills are required.
- Comfortable with placing outbound calls to obtain information
- Ability to work in a team environment to achieve goals
- Comfortable with Microsoft Office (Outlook, Word, Excel)
We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, sexual orientation, marital status, pregnancy, genetic information, disability, protected Veteran status or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States.