Sea Logistics Import Customer Care Specialist

Sea Logistics Import Customer Care Specialist Media, PA req103315

If you wish to further develop your career with one of the most successful logistics organizations we are looking for a new Customer Care Specialist. This is an excellent opportunity to join our Sea Logistics team! #LI-Onsite

YOUR ROLE

Imagine how happy our customers will be when they call our Customer Care Center and hear your voice. At Kuehne+Nagel, we appreciate you being our voice and "face" of the company as a main contact for our customers. We recognize that the customer experience you provide every day to several customers to solve a myriad of challenges is an important competitive advantage for Kuehne+Nagel. This position is located in Media, PA and you will report to the Sea Logistics Reefer Manager.

YOUR RESPONSIBILITIES

• Process all documents for reefer shipments in compliance with USCBP and Import regulations.
• Handle shipments from the time we receive a pre-advise from Kuehne+Nagel origin station, making payments to carriers and vendors, working with internal or external brokers and arranging last mile delivery and POD.
• Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction.;
• Shipment Management Qualification and entry of Customer orders into Operational process.
• Complaint Management.
• Support Customer Development & Maintenance.
• Close cooperation with Branch & Area management and Sea Logistics operations for an enhanced customer experience.
• Profit Maximization - avoid additional costs & expenses due to internal service failure.
• Financial Excellence & Development.
• Quotation Management: Qualification of Customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision-making (Empowerment).

YOUR SKILLS AND EXPERIENCES

• Bachelor's Degree in Supply Chain Management, Business, Economics or similar field
• 2 or more years of Sea Logistics Freight Forwarding experience.
• GDP/GMP, DG and reefer business experience preferred.
• Bilingual Spanish preferred

GOOD REASON TO JOIN

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com