Scheduler Heart and Lung SCMG (Full Time)

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Cardiovascular Scheduler

REPORTS TO POSITION: Clinic Supervisor

DEPARTMENT: SCMG

DATE LAST REVIEWED: April 18, 2013

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY:

St. Charles Medical Group encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW:

The Cardiovascular Scheduler in the Heart and Lung Center, schedules appointments for diagnostic exams and procedures. This position does not directly supervise any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Pre-registers the patient in the registration system utilizing the scheduling systems, accurately collects patient demographics, insurance information and collects required co-pay/deposits

Schedules all out patient diagnostic procedures and appointments as ordered by the patient’s physician or authorized designee

Schedules outpatient procedures and appointments accurately, responding to telephone inquiries and faxes from the patients physician offices and clinics for all service locations. Selects correct procedures from templates and inputs information into system

Contacts patients and pre registers patients in registration system following specific registration criteria

Demonstrates proper phone etiquette and understands medical terminology and procedures. Accurately process written orders, enters appointments into scheduling system

Handles a large volume of incoming calls. Ensuring all patient calls are handled in a professional and expedient fashion

Prioritizes work to ensure all details are addressed and proper documentation is input into all systems

Demonstrates excellent customer service skills and handles high volume of calls

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned

EDUCATION

Required: High school diploma or GED.

Preferred: Associate’s degree or higher.

LICENSURE/CERTIFICATION/REGISTRATION

Required: N/A

Preferred: N/A

EXPERIENCE

Required:

Previous customer service experience in a high volume fast paced environment.

Previous experience in an administrative or clerical position.

Knowledge of medical terminology and procedures.

Previous experience handling a large volume of incoming calls.

Preferred: 1 to 2 years of scheduling experience in a Call Center environment.

ADDITIONAL POSITION INFORMATION:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

Strong team working and collaborative skills.

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Intermediate to advanced proficiency in Microsoft applications (Word, Excel and Access), database management, and document preparation.

Demonstrates proper phone etiquette.

Uses active listening skills.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.

Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

Caregiver Type:

Shift:

Is Exempt Position?

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