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Form of workJob Description
Salesforce Field Service Lightning Architect
Experience: 10-15
Location: ALL US Onsite Locations OPEN
Job Description:
Experience in Salesforce FSL concepts and has experience & knowledge of multichannel architecture, data modeling, data exchange and integrations
Experience in Field Service consulting, integration with Service Cloud, task management, workflow management, pricing, and quote process
Designing, implementing and deploying Salesforce FSL solutions to a wide variety of clients.
Knowledge of the Salesforce.com capabilities (both functional and technical) and integration capabilities.
Subject matter expert who has experience implementing Salesforce.com functionality and can act as a knowledgeable liaison with business stakeholders.
Ability to uncover business requirements, develop a technical strategy and be able to create and effectively demonstrate solutions that address customer requirements.
At least 2 full lifecycle implementation experiences in the platform. Experience with both B2C and B2B scenarios will be preferred.
Ability to come up with accurate development estimates based on high-level business and/or technical requirements
Experience in enabling guided selling processes for channel partners and customers
Define conceptual architecture and design for solutions considering architecture best practices, client IT landscape and technology trends.
Guide technical teams in design and implementation
Configure and develop best-in-class FSL proof of concepts, working demos and solution accelerators
Function as FSL architect with experience in the following:
o 2+ years of working on the Salesforce FSL platform
o 3+ years of Salesforce experience within a consulting environment, specifically with Salesforce Service Cloud
o Experience working with an enterprise level Field Service Management system
o A thorough understanding of service and field service practices and KPIs
o Salesforce Administrator Certification
o Salesforce Service Cloud Consultant Certification
o Salesforce Field Service Lightning Consultant Certification
Responsibilities:
Define architecture and Design
Incorporate the platform security features into a solution to meet data security requirements
Architect a solution for optimal performance, scalability, maintainability, and reuse
Recommend the data migration strategy, considerations, and appropriate tools to use Experience in technology transformation, design principles, integration patters, architecture considerations and development guidelines
Describe the applicable design considerations and trade-offs when working within the constraints of the platform and data volumes
Contribute in presales and sales activities for RFP responses, proactive outreach, point of view and proof of concept demonstrations
Lead teams in technical projects
Ready to travel as per project needs
Good / Excellent communication skills, analytical ability, initiative taking and innovative. Ability to lead Technical discussions during workshops.
Be a single point of contact for the Customer, covering technical aspects of the entire solution
Qualifications:
Experience in B2B/B2C FSL and Channel Experience
Certification in any of the leading FSL product suites
Knowledge of various enterprise systems, CRM, SFA, and ERP
