Salesforce Business Analyst

We are seeking to hire an experienced Salesforce Business Analyst. As a Salesforce Business Analyst, you would analyze business processes, gather requirements, design and configure Salesforce solutions, and manage projects.

You will also be required to work closely with business stakeholders and other members of the team. You would also be expected to have knowledge about integrating salesforce solutions, specifically Data Cloud and Marketing Cloud with other enterprise cloud technology systems and meet other business requirements.

Roles and Responsibilities

• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce Data and Marketing cloud solutions.
• Define data sources, data format, ingestion, cleansing, validation, transformation requirement in details
• Define segmentation, insight details to be built in Data Cloud
• Detailed BRD creation for campaigns and use cases which needs to be deliver
• Define configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Manage various salesforce projects, including gathering information, planning, and executing projects.
• Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
• Works with the design team to ensure that the most significant business operations are addressed.
• Educates and promotes CDP and Marketing cloud standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
• Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions.

Duties
- Collaborate with stakeholders to understand business needs and objectives
- Conduct analysis of business processes and systems to identify areas for improvement
- Gather and document requirements from stakeholders and translate them into functional specifications
- Develop and maintain project documentation, including business requirements, use cases, and test plans
- Perform data analysis to identify trends, patterns, and insights that drive business decisions
- Collaborate with development teams to ensure accurate implementation of requirements
- Support testing efforts by creating test cases and conducting user acceptance testing
- Provide ongoing support and training to end users on system functionality

Requirements
- Bachelor's degree in Business Administration, Computer Science, or related field
- Proven experience as a Business Analyst or similar role
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Knowledge of VBA (Visual Basic for Applications), ETL (Extract, Transform, Load), SQL (Structured Query Language), and database design principles
- Familiarity with business analysis methodologies such as SDLC (Software Development Life Cycle) and Agile
- Excellent communication skills with the ability to effectively collaborate with cross-functional teams
- Strong problem-solving skills with the ability to think critically and propose innovative solutions
- Experience in data analytics and the ability to analyze data using tools such as Excel or Tableau

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please submit your resume highlighting your relevant experience and qualifications for consideration.

Job Types: Full-time, Contract

Pay: $55.00 - $65.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person