Sales Support Specialist

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Sales Support Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role, you will provide direct support to our Business Development Managers (BDMs) to ensure the organization’s revenue growth objectives are met. This role will be the primary point of contact for BDMs to initiate and complete tasks associated with the management of their territories and travel agency accounts.

A successful Sales Support Specialist will:

• Respond to inquiries from travel agency distributors and direct service issues to the appropriate department
• Elevate service issues as needed for timely resolution with strong follow-up communication
• Document activities, manage service cases, and run reports in Salesforce
• Update, send and maintain annual agreements and engagement plans for accounts and track proof-of-performance for agency marketing spend
• Monitor and document competitive activities in the marketplace and provide feedback in reporting and meetings  
• Follow established processes to request promo codes, prize letters and commission agreements
• Provide administrative support for market events, including developing invite lists, managing RSVPs, shipping collateral and running production reports
• Coordinate with the Marketing team on engagement tactics and collateral production as needed to support agency marketing plans and events
• Distribute monthly scorecards to travel agencies, and other production and earnings updates
• Manage inbound e-mails related to the WAVES loyalty program, respond to inquiries, assist with password reset and point reconciliation
• Run post-event production reporting to assist with BDM account follow-up
• Assist with planning sales blitzes and other in-market activities that may include ordering collateral, organizing supplier participation, setting up call patterns and follow-up reporting
• Interact effectively with internal and external team members, partners and suppliers.
• Act as primary back-up contact when assigned BDM is out of the office

A successful Sales Support Specialist will have:

• High school diploma or general education degree (GED), or at least one year related experience and/or training; or equivalent combination of education and experience.  Industry and/or TMTC company experience preferred
• Clerical – Knowledge of administrative procedures and systems, managing files and records
• Technical – Utilization of technology and reporting tools to support all key functions; proficiency with Microsoft Word, Excel, Outlook. 
• Be proficient in using Business Intelligence sales reporting tools
• Be proficient in navigating our travel agency booking technology, VAX VacationAccess
• Have excellent verbal and written communication with key accounts; be responsive to agent needs and issue resolution with timely follow-up
• Time Management – Ability to manage and prioritize a large workload based on business impact and ROI
• Customer Service – Knowledge of principles and processes for providing end-to-end service to exceed the expectations of our travel agent distributors
• Learning from Past Experience – Understanding the implications of new information for both current and future problem-solving and decision-making
• Judgment and Decision-Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Travel may be required up to 5% of the time by plane or car to attend functions and meetings.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions
• Written Communication – The ability to read, understand and communicate ideas in writing

***Remote candidates welcome to apply!

About Apple Leisure Group

As North America’s only vertically-integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About ALGV

The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

                   Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

At ALG, we strive for a world of understanding and care.

Benefits at a Glance 

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees: 

• Medical, Dental and Vision Insurance 
• Basic Life Insurance 
• Short & Long Term Disability 
• Paid Parental Leave 
• Corporate Wellness Program 
• Travel Discounts & Deals 
• Paid Time Off & Holidays 
• 401(k) Plan with Company Match 

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.