Sales Specialist, Service Contracts

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems. Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.The Sales Specialist will focus on Service Contracts, requiring a highly motivated and self-driven representative that will develop innovative strategies to achieve sales goals, as well as make meaningful connections with Hamilton customers to maintain lasting relationships. The Sales Specialistworks independently with a primary focus of supporting customers through the sale of new and renewed service contracts across a variety of equipment product lines. These contracts vary in monetary value and are sourced from a large and continually increasing customer installed base. Incumbent will focus on meeting or exceeding sales goals by selling, negotiating, managing, and closing customer service contract sales opportunities, while providing creative options for customers with the key being excellent customer service. Incumbent will also be responsible for the internal processing of customer purchase orders, service contract administration, and tracking as well as assisting with other types of service-related quotations.This position is on-site, located in the Hamilton Storage headquarters facility in Franklin, Massachusetts.Proactively engage with customers to continue a relationship. Reach out at least 3 months prior to warranty or service contract expiration and present best-case quotations. If necessary, continue sales follow-up at 2 months and 1-month intervals to engage and encourage contract sale.Consult and collaborate with internal sales team to discuss best-case quotations, creativity enhance the customer experience, consider objections, offer options, negotiate, and adjust quotations as required to secure a contract sale.Maintain accurate and timely customer data and post-sales support information in company CRM to maximize the productivity of our Sales and Service teams.Secure necessary approvals and ensure the standard contract terms are followed.Assist in processing sales orders in Microsoft D365 ERP.Up-Sell the benefits of multiyear and coterminous contracts while proposing financing options.Uncover additional sales/training opportunities when responding to quote requests and forward to the Sales team appropriately.Assist the Service Department to create Technical Service quotes and process orders for time and materials repairs, service parts, etc. Use those situations to engage with the customer and discuss the benefits of activating a service contract once the instrument has been verified in working order by Hamilton Storage certified professionals.Process customer purchase orders.Track and administer service contracts.Frequent (daily) verbal and written interactions with customers to obtain sale or support customer needs.Serves as a backup for other Customer Service team members.Ability to spot upsell or cross-sell opportunitiesAbility to execute efficiently on multiple demands with high quality and accuracy within a fast-paced environmentExceptional grammar, written and verbal communication skillsCollaboration skills with customer personnelBasic math and arithmetic skillsProven track record of telephone and email sales closurePerform additional tasks as needed and requestedExperience cultivating customer relationships though telephone, email and remote meetingsStrong skills working in a position that requires attention to detailsStrong computer and Microsoft Office skills (Word, Excel, Outlook, PowerPoint).Possess active problem-solving and effective interpersonal skillsExperience working with a CRM system or ability to quickly learnConfidence and strong self-assuredness to succeed in cold-calling customers to make a saleDemonstarted ability to use remote meeting software (both audio and video functions) for customer sales and customer problem resolution meetings (Microsoft Teams preferred)Strong organization and detail-oriented skillsSedentary work involves sitting most of the time.Bachelors degree from an accredited, not-for-profit university or equivalentcombination ofeducation, training, andexperience.Experience in Life Sciences perferred.1 - 3 years of sales experience selling service contracts, contract renewals, creating quotations, and negotiating in sales situations1 - 2 years of service contract administration using an ERP system (Microsoft D365 preferred)Experience with CRM (SalesForce preferred)Proven track record of telephone and email sales closureDiverse portfolio of exciting and innovative design projectsTremendous opportunities for professional growth and advancementCommitment to sustainable designCompetitive CompensationExcellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more)Solid Stable CompanyDrug free workplaceUSD $65,000.00/Yr.