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Form of workSales and Customer Service Manager
We are seeking a dynamic and experienced individual to join our team as a Sales/Customer Service Manager. The ideal candidate will lead our Customer Service team to ensure exceptional customer experiences and drive Sales growth. This role requires a strong blend of leadership, sales acumen and Customer Service experience.
Join our team as our Sales/Customer Manager here at Unique Repair Services! You will work in our Des Plaines office with others who love what they do and enjoy daily.
Our Goal by 2025: Unique Repair creates a guided path to a more extraordinary career for EVERYONE in the company. YOU are in charge of how far you will go.
Responsibilities:
1. Lead and manage the sales team, providing guidance, support, and coaching to ensure team members achieve performance targets and deliver exceptional service.
2. Develop and implement strategies to optimize the Customer Service process, streamline workflows, and enhance customer satisfaction.
3. Monitor key performance metrics, such as response times, resolution rates, customer feedback, and sales conversion rates, and take corrective actions as needed.
4. Collaborate with sales, marketing and other departments to align Customer Service initiatives with sales objectives and overall business goals.
5. Handle escalated customer inquires or complaints promptly and effectively, demonstrating empathy and professionalism in resolving issues to the satisfaction of the customer.
6. Stay updated on industry trends, market developments, and customer preferences to anticipate customer needs and identify opportunities for business growth.
8. Analyze customer data and feedback to identify patterns, trends, and areas for improvement, and recommend actionable insights to enhance the customer experience and drive sales.
9. Foster a positive and collaborative work environment within the Customer Service team, promoting teamwork, accountability and customer-centric mindset.
10. Prepare regular reports and presentations for senior management, providing insights into Customer Service performance, trends, and opportunities.
Requirements:
1. Bachelor's degree in business administration, or a related field.
2. Proven experience in sales management, Customer Service management, or a related role.
3. Strong leadership and people management skills, with the ability to motivate and inspire team members to achieve their full potential.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members and stakeholders at all levels.
5. Solid understanding of sales principles, Customer Service best practices, and CRM systems.
6. Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
7. Results-Oriented with a track record of driving sales growth and improving customer satisfaction metrics.
8. Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines effectively.
9. Customer Service or sales certificates (e.g., CSAM, CSM, CSE) are a plus.
Which leads to our Core Values:
Let's Have Fun: Our atmosphere is relaxed, and every employee should enjoy what they do and whom they work with.
We All Have a Voice: So, let's use it. No matter the size of our company now or in the future, everyone is essential and can influence the change and direction of the company.
Improve Lives: We want to improve the lives of our employees and customers by investing in our team's training as well as personal and professional growth.
Benefits:
At Unique Repair Services, we have big dreams to double the company. So what does that mean for you? A ton of career advancements and opportunities for people who are willing to invest in our customers, support our technicians, and want to be here long-term!
If you are still reading, you would be a great fit! Click the apply button & let's talk!
We are seeking a dynamic and experienced individual to join our team as a Sales/Customer Service Manager. The ideal candidate will lead our Customer Service team to ensure exceptional customer experiences and drive Sales growth. This role requires a strong blend of leadership, sales acumen and Customer Service experience.
Join our team as our Sales/Customer Manager here at Unique Repair Services! You will work in our Des Plaines office with others who love what they do and enjoy daily.
Our Goal by 2025: Unique Repair creates a guided path to a more extraordinary career for EVERYONE in the company. YOU are in charge of how far you will go.
Responsibilities:
1. Lead and manage the sales team, providing guidance, support, and coaching to ensure team members achieve performance targets and deliver exceptional service.
2. Develop and implement strategies to optimize the Customer Service process, streamline workflows, and enhance customer satisfaction.
3. Monitor key performance metrics, such as response times, resolution rates, customer feedback, and sales conversion rates, and take corrective actions as needed.
4. Collaborate with sales, marketing and other departments to align Customer Service initiatives with sales objectives and overall business goals.
5. Handle escalated customer inquires or complaints promptly and effectively, demonstrating empathy and professionalism in resolving issues to the satisfaction of the customer.
6. Stay updated on industry trends, market developments, and customer preferences to anticipate customer needs and identify opportunities for business growth.
8. Analyze customer data and feedback to identify patterns, trends, and areas for improvement, and recommend actionable insights to enhance the customer experience and drive sales.
9. Foster a positive and collaborative work environment within the Customer Service team, promoting teamwork, accountability and customer-centric mindset.
10. Prepare regular reports and presentations for senior management, providing insights into Customer Service performance, trends, and opportunities.
Requirements:
1. Bachelor's degree in business administration, or a related field.
2. Proven experience in sales management, Customer Service management, or a related role.
3. Strong leadership and people management skills, with the ability to motivate and inspire team members to achieve their full potential.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members and stakeholders at all levels.
5. Solid understanding of sales principles, Customer Service best practices, and CRM systems.
6. Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
7. Results-Oriented with a track record of driving sales growth and improving customer satisfaction metrics.
8. Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines effectively.
9. Customer Service or sales certificates (e.g., CSAM, CSM, CSE) are a plus.
Which leads to our Core Values:
Let's Have Fun: Our atmosphere is relaxed, and every employee should enjoy what they do and whom they work with.
We All Have a Voice: So, let's use it. No matter the size of our company now or in the future, everyone is essential and can influence the change and direction of the company.
Improve Lives: We want to improve the lives of our employees and customers by investing in our team's training as well as personal and professional growth.
Benefits:
- Monday - Friday schedule
- Two weeks of paid vacation
- Three sick days
- Six paid holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- 401K with a 2% employer match
At Unique Repair Services, we have big dreams to double the company. So what does that mean for you? A ton of career advancements and opportunities for people who are willing to invest in our customers, support our technicians, and want to be here long-term!
If you are still reading, you would be a great fit! Click the apply button & let's talk!
