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SalaryJob Description
The Route Sales Associate (RSA) Driver provides route relief as required and is responsible for providing great customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. Sells and delivers coffee, tea, and related products to customers as assigned.
Great Hourly Pay Rate: $17/hr to $19/hr based on direct experience
Location: 710 38th St. N.W. Unit D, Fargo , North Dakota
Our Awesome Benefits Include:
- Medical, Dental & Vision Benefits - Employer Subsidized (Individual & Family Options)
- 401(k) + 3% match Retirement Plan
- Generous PTO of 3+ weeks per year starting!
- Paid holidays including MLK Day plus a floating holiday of your choice
- HSA (Health Savings Account)
- FSA (Flexible Spending Account)
- Supplemental Health Benefits (Accident, Illness, etc.)
- Life Insurance and Disability
- Legal/financial resource and identity protection programs
- Health and Welfare programs
- Employee perks and discount programs
- Career growth opportunities
- And much more we can't all include in this job description!
What You'll Do (Route Sales Associate):
- Deliver, replenish, and rotate beverage station products on each call when assigned to a route
- Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day
- Responsible for escalating customer issues quickly to the ASM (Area Sales Manager) and ensuring customer satisfaction
- Ensure all customers on a daily set schedule receive delivery and service as required
- Manage invoices, inventory, and collections daily when on a route
- Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route
- Notify ASM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief
- Assist ASM on inventory cycle counts, warehouse duties and customer related matters as assigned
- Become familiar with brewing equipment and learn to make basic repairs or adjustments
- Consistently execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty
- Make sales calls when time and opportunity allows
- May perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities
Who You Are (Route Sales Associate):
- High School Diploma or G.E.D. required
- Valid Driver’s license with a clean driving record
- Must be comfortable driving a 28 feet long box truck
- Route delivery experience is a plus
- Customer service, warehousing, and outside/door-to-door sales background preferred
- Previous food service industry experience desired
- Must be willing to complete a DOT (Department of Transportation) physical and obtain a DOT medical card on the job
- Ability to lift and carry products up to 50 lbs
- Mechanical aptitude with company hardware and software products
- Proficient in assessing customer needs
- Interested to grow a career within the organization (great starting position!)
Our Story at Farmer Brothers:
Your road to success is paved with coffee.
Farmer Brothers history began in 1912 when a young man named Roy E. Farmer decided to open up his own coffee business to make it easy for restaurants to pour a great cup of coffee. He had big dreams but not much money. So he started the company where any sensible entrepreneur would: the back of his brother’s bicycle shop. Now 110 years later, Farmer Brothers is a coffee and food service wholesale supplier that serves over 60,000 restaurants, convenience stores, hospitality/hotels, healthcare, gaming, and retail channels across the U.S.!
At Farmer Brothers we’re committed to creating connections through the love of coffee – for our customers, our growers at origin, and our team members located throughout the United States.
We believe our team members are some of the most innovative, collaborative, and passionate people in the industry. And we’re proud of the work they do together. With a combination of great benefits, social activities, and learning opportunities, we invest every day in our most important asset: our team members.
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