Room Attendant / Housekeeper

JOB OVERVIEW:

- Room attendants engineer the in-room guest experience.

- room attendants are responsible for cleaning guest rooms as assigned, ensuring the hotel's established standards of cleanliness.

- room attendants are

also responsible for reporting any maintenance deficiencies and handling guest requests or complaints.

- ensures the confidentiality and security of all guest rooms.

role and responsibilities

Financial Returns:

- Communicate with the Executive Housekeeper on what tools and supplies are needed to

work effectively.

- Perform job functions with attention to detail, speed and accuracy.

People:

- Follow directions thoroughly.

- Work cohesively with co-workers as part of a team.

- Live and demonstrate the Maya Hotels core values.

- Work with minimal supervision.

- Satisfactorily communicate with guests, management and co-workers to their

understanding.

Guest Experience:

- Understand guest's service needs.

- Maintain confidentiality of guest information and pertinent hotel data.

- Clean guestrooms per brand standards.

- Maintain the housekeeping carts with items needed to clean rooms.

- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

- Acknowledge each guest.

Responsible Business:

- Promote a safe working environment

- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.

- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate se of cleaning chemicals and working to minimize tripping and falling hazards.

- Perform job functions with attention to detail, speed and accuracy.

- Prioritize and organize.

- Be a clear thinker, remaining calm and resolving problems using good judgement.

- Participate in helping the hotel recycle.

- Uniform and personal appearance are kept clean and professional and are in

accordance with IHG Hotels Grooming Policy. A smile is considered part of the

uniform.

- Comply with IHG policies, procedures and Code of Ethics.

- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate se of cleaning chemicals and working to minimize tripping and falling hazards,

- Perform job functions with attention to detail, speed and accuracy.

- Prioritize and organize.

- Be a clear thinker, remaining calm and resolving problems using good judgement.

- Participate in helping the hotel recycle. - Uniform and personal appearance are kept clean and professional and are in accordance with IHG Hotels Grooming Policy. A smile is considered part of the uniform.

- Comply with IHG Hotels policies, procedures and Code of Ethics. this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

- employees will be required to perform any others job related duties assigned by their supervisor.

Work environment:

hotel, guest rooms, guest and service corridors, housekeeping office and admin offices.

job involves working: lift 25-50 lbs.

- On a regular basis. under variable temperature conditions (or extreme heat or cold). under variable noise levels.