Address
Form of workDuties and Expectations
Working Hours and Reporting for Duty
- Possess scheduling flexibility in assigned shifts and times according to the business demands for each location. Reasonable accommodations or exchanges of working hours will be approved by immediate management staff.
- Wear an approved uniform and comply with dress code, wearing items that are clean and in good repair. Visibly wear your name badge at all times.
- Start your shift on time, well rested and ready to work.
- Expect that shift and break times are flexible and may be interrupted by business or guest needs.
Must be able to read, speak and write English well in order to understand and follow directions, communicate clearly with guests and coworkers and complete reports.
Must have a valid Minnesota Driver's License.
Must have basic computer skills.
Service Excellence
Apply service excellence techniques in your conduct with both guests and coworkers, utilizing an outgoing, energetic and positive attitude. Be an effective ambassador of ABM, Mpls Parking and the City of Minneapolis.
Appropriately handle difficult guests with empathy, patience and concern; take responsibility for the resolution, and quickly resolve any issues or get appropriate assistance to do so. Always look for opportunities to "wow" our guests
Work smoothly and effectively within the team; supervisors, peers and subordinates.
Problem Solving
Ability to problem-solve; react to changing conditions and situations, identify problems and offer solutions.
Operations, Inspection & Reporting
Responsible for the smooth, efficient operation of the assigned facility, including all day to day functions.
Know all standard operating procedures and how to implement them, but always strive to seek better ways to accomplish essential tasks. Provide suggestions for improving procedures to your supervisor.
Know the relevant Emergency Preparedness & Evacuation Plan procedures for each facility in which you work.
Respond quickly to all emergencies within the ramp by contacting 911 for life-threatening situations, the Security Control Center for other assistance and/or the supervisor.
Have functional knowledge of all parking equipment on site:
Effectively use the systems as intended
Evaluate proper general functionality of all devices and systems installed at location
Evaluate and effectively troubleshoot malfunctions and take necessary action to correct in timely manner
Perform basic repairs or maintenance of the equipment
Know where all emergency shut offs are located
Know which vendors or upper management to contact if repairs are required or in the event of an emergency
Possess a basic, but limited, knowledge of the operation of other mechanical and computer systems that are installed on site.
Understand the function, use, and some programming of computer systems installed that operate equipment or are necessary for daily functions of the business These may include but are not limited to the following examples:
- Dynacount, Environmental Control Systems
- DynaPark and SkiData
- GPACS, Gatekeeper, or Great Plains
- Network or non-network computer workstations, and installed Microsoft Office software
Monitor for and report the following exceptional conditions when they arise:
- Equipment failures
- Observed or suspected violations of company policy
- Unsafe work practice or unsafe situation
- Crime, vandalism or damage
- Observed operational difficulties or situations, and be able to provide suggestions for solutions
Take immediate corrective action to satisfactorily address any unacceptable conditions related to safety hazards, housekeeping, etc.
Complete all appropriate reports in clear, understandable writing and submit in timely fashion to appropriate supervisor.
Competently use cellular phones for communicating with the OCC, Security Control or supervisors regarding service needs or security checks.
Other duties as assigned: you should be prepared to help with any reasonable task directed of you by your supervisor. Examples include but are not limited to:
Light janitorial duties in the absence of contracted staff
Snow removal and ice maintenance, or management of suppliers and vendors
Special projects requested by client
Work additional shift or perform any task held by subordinates
Assist with monitoring security of facility
Light mechanical or repair of equipment or fixed assets.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee mostly works outside the building and is exposed to outside elements including heat, wind, rain and cold.
The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals.
The noise level in the work environment is loud.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent brisk walking, running, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for long periods of time.
Walking and/or standing 85% of the time.
Lifting up to 30 lbs to store or move materials, supplies and equipment.
ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)
