Retirement Representative

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Weekly Pay

Job Description:
We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:o Customer obsessed and engaging communicators who enjoy working directly with the customer and a teamo Committed to owning customer issues from start to finisho Able to learn, retain, and solution on numerous product offerings across several different businesses.o Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processeso Able to think on their feet and be flexible with creating solutions for variety of personalities and customer typeso Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channelso Able to identify other potential customer needs and offer tailored solutions that improve financial wellnesso Keen problem solver that connects with each customer with compassionQualificationso Excellent verbal and written skills.o Previous customer service experience/ call center experience preferredo Strong commitment to providing exceptional customer service.o Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferenceso Proficient PC and keyboarding skills with ability to multi-task between multiple computer applications.o Knowledge of retirement products, or other experience in the Financial Industry preferredo College degree preferredAdditional Information:o Training schedule: 9:00 am - 5:30 pm ET for the first six to eight weeksUpon completion of training, associates will be assigned to the 9:00 am-5:30 pm ET or 10:00 am-6:30 pm ET .o This position will work virtually, therefore new hires must be able to provide the following:o High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. The internet service cannot be wireless. You must be connected via an ethernet cable to your modem. Service must be Cable, DSL or Fiber (No T-Mobile internet)o Associates will need to use their personal cell phone to handle calls,( would need to have unlimited data and minutes) or a single line landline would be required in their home at their expense. We do not support VOIP and taking calls through the laptop (You will be logging into Avaya software therefore your personal phone number will not be identified to customers.o You must provide a work environment that meets the following criteria: professional, safe, dedicated space, noise-free, distraction-free. You must manage personal distractions and handle these tasks outside of working hours: for example- doorbells, children, traffic, pets, neighbors, etc. It is your responsibility to maintain your power and internet connection so that you are ready to work each day.

Full-time, Part-time
$20.32/hr

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