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Form of workJob Description
The Sports Shop is a fast-paced environment focused on selling hard goods, soft goods and accessories. The Sports Shop Sales Associate is in charge of maintaining the quality of the store’s presentation by monitoring and maintaining the inventory, organization and cleanliness of the store. They will be trained to know products inside and out, i.e. specifications, price, function, and how it compares to similar, competing products. This position must complete accurate transactions, perform end of day closing procedures, present exceptional guest service and understand how individual products can assist and improve guest experience at Dodge Ridge. It is very important for this position to have excellent communication skills, establish rapport through successful sales. This is a KEY member of the Dodge Ridge Team.
This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.
- Provide courteous, professional and prompt guest service. For example: bright smiles when a guest enters and polite “thank yous” as they leave, problem solving and suggesting similar, complementary, or related items that might be of interest to them.
- Sales orientated. Ability to achieve sales through great customer service.
- Resolve customer problems efficiently and tactfully, directing them to the appropriate person if necessary.
- Accurately complete all types of sales transactions on Point of Sale, and be responsible for correctly balanced ‘turn-ins’.
- Assist with inventory controls as requested.
- Assist with store merchandising.
- Responsible for end of day closing procedures.
- Maintain a clean and organized shop.
- Responsible for learning and staying informed about products’ specifications and attend all sale clinics
- Able to learn and assist in repair shop if needed.
- Maintain a helpful and friendly attitude at all times.
- Stock organized in the back room.
- Arrange the merchandise on the store floor. This means placing the products in an organized fashion on shelves, racks, counters, and sales displays.
- Identifying customer needs and directing them to an appropriate product.
- Assisting other departments as needed.
- Shoveling snow after a storm, or maintaining the entrances of facilities.
- Prior experience in Retail Sales.
- Be courteous, efficient in work habits and maintain a tidy appearance.
- Must have exceptional customer service skills.
- Strong communication skills, both written and verbal.
- Possess knowledge of skiing and riding.
- Heavy and awkward lifting up to 50lbs.
- Applicants must be 18 or older.
Job Attitudes
- Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.
- Support the Company’s policies and procedures.
- Support the harmony and goodwill of the Company.
- Be an effective team leader and motivator for the department.
Weather conditions and the number of guests play a large role in the work scheduling of Dodge Ridge employees.
When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods, you may be expected to work six (6) days a week.
You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy road surfaces.
At any time during the ski season, Dodge Ridge employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.
A professional appearance at Dodge Ridge is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. However, you will be required to provide some items as part of your job, as listed below. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Dodge Ridge logo while on shift.
The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies.
