Reservations Sales Agent

Overview

Xanterra Travel Collection (Xanterra) owns a growing group of hospitality, travel and leisure businesses operating in more than 30 countries. As the nation's largest National Park Concessioner (our original core business), environmental stewardship, compliance and sustainability are fundamental to everything we do. In the last decade, Xanterra has established itself as the industry leader in protecting and preserving the environment in national parks, private resorts and adventure travel. The company's 6500 (peak season) employees provide superior guest service to visitors from around the world who visit the company's 20+ hotels and lodges with more than 4,000 guest rooms, 45 retail stores, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships. Please see xanterra.com for more information on the company and its environmental initiatives, shops and guest activities in national parks such as Grand Canyon, Glacier and Yellowstone.

 

We currently have an amazing group of customer service specialist and are looking on adding more! Our 100% remote Central Reservations operation is now hiring Remote Full and Part-time Reservation Customer Service Agents in the following states- AZ, CO, FL, ID, MI, MN, MT, NC, NH, OK, SC, SD, TN, TX, UT, VA, and WY. Our customer service team handles inbound only calls and chats from guest wanting to have a once in a lifetime travel adventure with us! You'll spend the day selling, explaining, and "bringing to life" unforgettable experiences at or near National Parks such as Death Valley, Glacier, Grand Canyon South Rim, Yellowstone, and Zion.

 

Listen to what our current Agents have to say about life in Central Reservations at Xanterra Travel Collection!

 

"Central Reservations is a great place to work. I have held a couple different roles in the almost 3 years I have worked for them."

 

"The management team at Central Reservations encourages personal and professional growth."

 

"Central Reservations believes and administers an open-door policy for all employees."

 

"The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees."

 

"It is rewarding being a part of the National Parks experience and helping our guests attain their dreams!"

Responsibilities

What is in it for you:

 

• Working virtually from the comfort and security of your own home!
• All the computer equipment required to do this job is provided to you!
• An inclusive, diverse, equal, respectful, supportive, and friendly virtual work environment.
• Friendly sales environment with a monthly incentive program that has no cap. Most new hires are earning anywhere between an extra $1 - $3 per hour within 90 days of employment. Once fully trained on all of our products, incentive earnings can exponentially grow!
• A dedicated training team determined to provide a low stress but highly productive 3-week new hire training.
• Employee discounts!
• Great work hours! We are open 7am to 7pm MST Monday-Sunday. Closed on major holidays with holiday pay!
• Additional incentives for perfect attendance and employee referrals.
• We encourage personal growth for students who are looking to work and further their education at the same time.
• We are flexible and welcoming with semi-retired people who want to get back into the workforce.
• We understand the importance of work/life balance for parents, caregivers, and students.
• Create a career with us! We have clear and defined career paths for employees that want to grow with Central Reservations!

Qualifications

What we ask of you:

 

• Be open to learning new things! Don't expect to be an expert within this role immediately!
• A friendly and helpful attitude is required when communicating with guests and co-workers
• A willingness and determination to create a unique customer service experience on every guest call, chat, or email you answer
• A quiet and dedicated Work from Home area/office, away from any distractions
• Hardwired high speed internet with a minimum of 40mbs download speed
• Open and honest communication
• Initial flexibility to work until 7pm MST, and weekends as well
• Previous Call Center experience is a plus
• All candidates must be willing to participate and pass a drug screening and background checks facilitated by our team prior to employment

 

 

Training is 3 weeks long, the hours are 8:30 - 5 pm (MT), and in a 100% virtual enviorment. 

 

 

PAY RATE: Total Compensation potential of $16.50+ per hour including $15.00 base and monthly incentives.

BENEFITS: For full-time employees, Xanterra offers a comprehensive benefits package including:  Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Paid Time Off; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; public transit RTD passes to all Denver based employees, and Employee Discounts and Travel Deals.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

 

"Remote potential not available in all states and candidates must provide own high-speed internet. Advertised payrate applies to the Denver metro area and is subject to change based upon actually work location."

Employment Type: OTHER