Reservation/ Pbx Agent

The Seagate Hotel & Spa is currently looking for an experienced Reservation/PBX Agent to work at our upscale luxury resort. This position will be responsible for answering direct calls and routing them to their proper locations in a polite accurate and timely manner and makeing guest reservations processing booking information into the Property Management System (PMS) via telephone email, written, and web correspondence.

Essential Functions

• Required to be able to work varying schedules from time to time. All employees are required to attend all scheduled training and departmental sessions.
• Arrive in assigned work area on time in full, clean pressed assigned uniform for scheduled shift.
• Perform and complete any and all assigned tasks by management.
• Be totally familiar with hotel operations/locations and be able to direct guest and answer guest questions of general facility.
• Must be able to sit up to 8 hours at a desk.
• Must be able to spend extended lengths of time viewing a computer screen.
• Must possess good computer operating knowledge.
• Ability to read and write necessary department reports.
• Ability run appropriate daily reports.
• Ability to be persuasive and outgoing with reservation requests.
• Assist Front Desk as needed with guest check in or departures.
• Ability to perform cash operating procedures.

Ability To

• Communicate in a clear, concise pleasant and sincere manner.
• Understand requests and correctly, creatively and expediently carry them out.
• Be out going, friendly and patient.
• Handle multiple requests with poise, accuracy and timeliness.
• Understand and practice the policies of The Seagate Hotel & Spa.
• Use good judgment at all times.
• Work long hours when necessary and flexible with schedule. Be able to work weekends, nights, holidays as necessary.
• Stand, sit, walk for extend hours, lift, carry and push up to 40 plus pounds.

If interested please reply with a current resume and contact details. Must be authorized to work in the U.S.