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SalaryJob Description
About AGC Chemicals Americas Inc.
AGC Chemicals Americas is a global subsidiary of AGC Inc., a multinational corporation and one of the world’s largest manufacturers of glass, electronic displays and chemical products. Headquartered in Exton, Pennsylvania, including a state-of-the-art technology center, AGC Chemicals Americas maintains manufacturing operations in nearby Thorndale, Pennsylvania, a satellite sales office in Sao Paulo, Brazil and warehouses located throughout North America.
The Research & Application Development Engineer position plays a significant role in increasing market recognition and sales of assigned products by leading new and incremental product development for existing and new markets, sustaining product integrity, writing technical bulletins and reports, preparing and presenting complex papers at technical conferences, visiting customers, exchanging knowledge with global colleagues, and supporting other regions’ customers. This position provides technical support to customers through troubleshooting complex issues with existing products and providing material and process recommendations for existing and new products. This position may take a lead role on major projects.
Essential Functions:
- Takes the lead role in communicating with both existing and potential customers, resolving problems and answering customer questions involving formulations, material issues, and/or process issues
- Provides technical information and services to US and international customers, including visits to customer sites when necessary
- Provides technical support to resolve highly complex customer issues with existing product lines
- Hosts customers’ visits to the Technical Service Center to collaborate to find solutions to their problems
- Runs pilot plant trials at the customer’s locations and/or brings samples of the trials back to the Technical Service Center for testing, designing experiments and tests as necessary
- Evaluates customers’ samples and designs experiments, analyzes data and writes reports
- Works closely with R&D teams in both US and Japan and leads joint projects as appropriate
- Develops new formulations and generates data in the lab to support both existing and potential customers
- Devises new approaches to problems encountered, working within conventional practices, but incorporating complex features
- Recommends, requests, and maintains equipment necessary for a full-service laboratory
- Conducts laboratory testing using and maintaining lab equipment
- Writes technical papers at conferences and participates in trade shows when needed
- Maintains familiarity with customer needs and changing market requirements in the markets of assigned product(s)
- Supervise one or more Technicians and/or Technical Support Engineers
Job Requirements:
- Bachelor’s or Master’s Degree in Chemistry, Polymer Science, Chemicals or Materials Engineering, or related field and at least 10 years of related experience
- Eight to twelve years’ experience formulating and testing relevant materials
- Strong computer skills in MS, related laboratory skills
- Ability to interact effectively with customers and sales staff
- Willing to travel 20-30% of the time. Some international travel is required
