Address
Form of work
SalaryEssential Duties/Responsibilities:
• Conduct outbound and inbound calls for High Risk Customer Scenarios on a regular basis
• Process requests for service changes, account research and customer information
• Update and maintain account details with accurate data
• Process additions, cancellations and reconciliations of active customers
• Communicate and liaise with all other Company departments regarding operations issues
• Adhere to all policies and procedures
Job Requirements:
• Strong computer skills required
• Ability to define problems, collect data, establish facts and draw valid conclusions; calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Basic understanding of debits and credits
• Keyboard and/or typing skills 30 wpm minimum
Working Conditions
Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
