Remote Scheduler

Job Details

Be part of the future

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer

• Competitive Starting Pay

• Paid Training

• Tuition reimbursement

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HAS)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And more!

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.

How you will do it

• Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.

• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.

• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.

• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.

• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.

What we look for

Required :

• Must have high volume scheduling experience

• Industry experience HIGHLY preferred

• 2 Years Customer Service Experience

• Expert Communication Skills

• Expert Organizational Skills

• Coordinating/Scheduling in a service-related Industry

• Intermediate Excel Skills

Minimum Qualifications/Skills:

• 2 years customer service experience

• Associates or Bachelors preferred

• Experience working in a JCI District Office or in a fast-paced work environment

• Excellent written and communication skills

• Use of Oracle systems preferred

• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred