JOB DUTIES & RESPONSIBILITIES:
- Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional "patient focused-patient service" at all times
- Strictly adhere to the Company's Compliance guidelines and expectations, to include Local, State, and Federal requirements
- Comply with the Company's call structure expectations including but not limited to, proper collection steps and techniques
- Achieve all assigned goals
- Properly identify individual account situations, and provide appropriate resolution
- Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up
- Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution
- Keep route maintenance backlog at an acceptable level
- Recognize pressing issues and escalate to management as they occur
- Work well with team members/management and not contribute to unproductive group conflict or negativity
- Represent the Company in a positive manner through professional conduct, attitude, and appearance
- Follow Company confidentiality and security policies and procedures
- Understand and comply with company policies and procedures
- Other duties as assigned
JOB QUALIFICATIONS:
- Previous collection experience preferred
- Excellent Communication Skills required
- Basic Computer Skills required
- Customer Service Skills
- Conflict Resolution Skills
- High attention to detail
EOE / Drug Free Workplace