Remote Customer Service Representative

About

We are seeking a remote Customer Service Representative to join our team! CLG is a high-energy fast-paced environment with a company culture second to none. Our law firm specializes in debt resolution, and we are looking forward to seeing if you're a great fit for our team. We're looking for the best of the best, ready to take on a challenge and maximize this incredible opportunity.

Responsibilities

• Tier 1.5 customer service

• Assist with communication and liaising about the program and answering questions/providing additional information
• Demonstrate a full understanding of internal systems and policies
• Schedule meetings, tasks, and events, and maintain calendars

Qualifications

• Previous experience in customer service or other related fields (preferably > 3 years)
• Active listening and empathy
• Team player
• Strong problem-solving and critical-thinking skills
• Process and detail-oriented
• Ability to de-escalate
• Long-term commitment to customer service, communicating complicated circumstances to clients, and the ability to move efficiently and effectively in a fast-paced environment.
• Strong interpersonal, listening, writing, and technical skills.
• Legal background or education NOT required

Remote equipment

1. Computer, desktop, laptop
2. Headset with microphone with noise cancellations
3. High-speed internet access
   1. Download speed 100 Mbps and 50 Mbps in upload speed