Regional Testing Dispatcher

1.0              Basic Functions:

A Jones Covey Group, Inc. Dispatcher who will be responsible for directing and controlling activities of ten to twelve (10-12) regional personnel to meet service/testing standards both internally and externally.  The person in this position will be involved in the scheduling, coordination, and reporting of service technicians for the Region.    To be successful as a Regional Dispatcher, you must have excellent communication skills and great attention to detail.

2.0              Reporting Relationships:

Reports directly to

Testing Dispatch Manager

Indirectly to Regional Operations Manager

3.0              Essential Job Functions:

·       Ability to see, to read, post, and assure the accuracy of records and documents.

·       Hearing and speaking to exchange information.

·       Ability to assess and perform mathematical functions.

·       Ability to communicate in a professional and effective manner to employees.

·       Ability to adhere to deadlines, ethics, and build relationships.

·       Ability to multi-task, analyze, and schedule projects.

·       Ability to utilize technology and computer software.

·       Ability to ensure resources are managed and deadlines are met.

4.0              Duties and Responsibilities:

·       Direct and control activities of 10-12 Regional testers/technicians to meet service/testing standards both internally and externally.

·       Assist Regional Operations manager with routing  technicians within due dates to sites with the least windshield time and most efficient routes.

·       Schedule with state compliance departments  routing to ensure technician efficiency and testing/state compliance obligations are met by both date and time committed. 

·       Manage/update internal database for daily schedules and reporting.

·       Assess and respond to all emergency requests within a timely manner.

·       Creating/updating and receiving all P.O.’s assigned to the region.

·       Generating and completing correspondence to vendors

·       Shipping said equipment, tools and supplies to allocated technicians.

·       Ordering Rental Equipment

·       Compiling/QCV/Submitting test site reports to the proper state agency/client.

·       All scheduling of flights and lodging for technicians during testing runs.

·       Creating and submitting per diem and expense reimbursements for management and technicians.

·       Assisting Regional Operations Manager with identifying and scheduling sub-contractors in the Region for testing and compliance needs and processing SPOs accordingly.

·       Sourcing direct bill accounts for hotel stays across the United States and abroad.

·       Manage technician certifications and schedule new certification testing/submission to correct agency and/or state.

·       Managing/Updating COI for state departments.

·       Working with Regional Operations Manager to ensure that Field techs/testers always have support  during their work and travel schedule.

·       Back up Regional Operations Manager for field emergency needs and coordinate with appropriate company contacts (Breakdowns/Fleet, etc.)

·       Assist Regional Operations Manager to schedule inventory  for each tech and ensure inventory counts submitted to accounting in timely fashion.

·       Opening SPO’s for testing and purchasing needs

·       Update tracker with all failed site and coordinate with Regional Operations Manager failed components /tests and appropriate action plans/return trips .

·       Scheduling vac truck for flooded sites. 

·       Providing notifications to clients on all upcoming testing, inspections and repair work in region as well as test failures and reschedules

·       Assisting with client requests /customer service

5.0        Education, Experience, and Certification Requirements:

·       High School Diploma or GED

·        Minimum 1-year extensive experience as a dispatcher or related job duties.

·        Exceptional time management, multitasking, and interpersonal skills.

·        Ability to closely collaborate with other project teams and stakeholders.

·        Good computer skills and use of Microsoft software.

·        Ability to work in a team environment.

·        Ability to be professional in all settings, with an acceptable level of fitness to complete duties as assigned.

6.0        Working hours and conditions:

A Regional dispatcher is required to work at least 40 hours a week, Monday through Friday, with appropriate meal and rest breaks. Longer hours may be required on an “As Needed” basis.  Appropriate protective clothing and safety shoes are required.