Address·
· he Recall Service Specialist is responsible for supporting the research, coordination and execution of all information necessary to support safety recall dealer/Service Remedy development.
The Recall Service Remedy Specialist will work with the Advanced Service Methods Manager to:
• Review engineering remedies and assess the potential service impact.
• Conduct Recall Service analysis, which includes reviewing repair procedures, repair concerns, time studies, parts catalog, ordering parts, inspecting parts, inspecting vehicles, etc.
• Coordinate labs, tools, vehicles, and parts in order to support remedy trial remove and install events, for lab activities or vehicle inspections.
• Participation in lab events, whether as lead or support, and follow up on next steps and documentation of the activity is required.
• They will be a back-up to the Advanced Service Methods Manager, as needed, performing tasks such as chairing the Remedy Steering Committee meetings, process development, and monitoring active investigations for movement through the process.
· Requirements:
**This position will start in Jan 2024
• A minimum of a Bachelor’s Degree in Business, Automotive Technology or other Technical degree from an accredited university.
• 3-5 years of service or engineering experience, specific experience relating to Company’s processes preferred.
• Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.) and general service repair procedures.
• Understanding of automotive dealership service operations.
• Strong demonstration of oral and listening communication skills.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.
• Experience working in a team environment, collaborating across organizations and levels.
• Position requires approximately 50% onsite work at Auburn Hills facility and this requirement may fluctuate (higher or lower) based on development needs.
• Strong PC skills (Word, Excel, etc.).
• Be a self-starter, require little management direction and have the commitment to meet imposed deadlines.
Preferred Requirements:
• Certification by State and/or National Institute of Automotive Service Excellence (ASE) in any or all eight areas of automotive repair.
• Understanding of manufacturing operations.
• Ability to analyze and understand root cause, scope and consequence of vehicle issues.
• Diagnostic skills in technical subjects required for field support.
• Understanding of EBOM; SBOM; AMPS; Change Notices, CAD.
• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization.
Additional Must Haves:
o Thorough understanding of automotive systems
o Understanding of automotive dealership service operations,
o Ability to multitask and prioritize accordingly,
o Be a self-starter
o Travel – 0-20% - likely none
CategoryProduct Engineering
FunctionEngineering
Req IDJN -112023-120624
