At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:Under the general supervision of the Consumer Loan Servicing and Loss Mitigation Manager/Team Leader, or their designee, the Real Estate Servicing Specialist is responsible for working with members, team members and sub-servicer for problem research and resolution of real estate loan accounts. Account research and resolution includes, but is not limited to, payments, insurance, property taxes and mortgage account audits. The Real Estate Servicing Specialist will provide management with updates on trends and issues regarding the real estate servicing process. In addition, the Real Estate Servicing Specialist will periodically provide servicing coaching to frontline staff and work with internal training department to improve and maintain established training modules.
What You Will Be Doing:- Perform all responsibilities in accordance with Gesa’s security and member privacy policies and procedures.
- Have a proven understanding of mortgage servicing functions, including Fannie Mae and Gesa loan programs established processes.
- Maintain current knowledge of the department’s processes and functions to assist in the processing of department reports, tasks and member requests as needed.
- Monitor and maintain strong, positive working relationship with Dovenmuehle (DMI) – Gesa’s sub-servicer to ensure a high level of performance and member service.
- Identify problems with the servicing function and work with the internal partners and DMI for resolution. Act as a liaison between members, Gesa team member and DMI to clarify and/or correct actions the sub-servicer has taken.
- Work in collaboration with the Real Estate production/processing staff and DMI to resolve member concerns, evaluate suggestions, and resolve loan servicing problems.
- Review and reconcile daily and monthly loan reports. Submit vital documentation to DMI in a timely manner in order and according to regulatory compliance requirements.
- Assistant staff in the research, verification and correction (when needed) of any erroneous loan information in the core system.
- Maintain consumer loan accounts in our core system by reviewing daily, weekly and monthly core reports as assigned, making any necessary corrections when identified.
- Participate in system software testing as it relates to Real Estate Servicing functionality as scheduled by the Consumer Loan Servicing management team.
- Support all internal members and co-workers requests for assistance courteously, respectfully and professionally.
- Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Demonstrate compliance with all State and Federal banking regulations, including the BSA.
- Keep Consumer Loan Servicing management leadership informed of member and staff work concerns, as well as assignment timeframes. Assists staff members in completing task(s) on time or notifies Consumer Loan Servicing management of an alternate plan.
- Proficiently operate standard office equipment, computer programs, lending programs, MS Office, Excel, Outlook and other related software programs.
- Display leadership values such as mutual respect, trust and dignity, and act in the best interest of the Credit Union. Lead by example by displaying proven ethics and integrity at all times.
- Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
- Work independently and as a team lead while using discretion in decision-making and exercise sound judgment in resolving problems.
- Consistently meet metric standards as determined by Consumer Loan Servicing and Loss Mitigation Manager/Team Leader.
- Communicate credit union goals and direction to all employees in the department to ensure clear understanding of rules, regulations, requirements and expectations.
- Ability to multi-task on numerous projects simultaneously and remain organized.
- Ability to effectively communicate ideas and information, both orally and in writing.
- Ability to maintain thorough knowledge of credit union programs, products and services.
- Ability to empower or influence others and a significant level of subtlety and trust is required.
- Strong problem solving and decision-making skills.
- Ability to analyze information and recommend achievable process improvements to manager.
What You Will Need:
- Equivalent to a two-year college degree or completion of a specialized course of study at a business or vocational school; or equivalent additional experience.
- Five to eight years of similar or related experience.
- Credit union servicing experience desired.
- Travel may be required to complete training, fulfill duties and/or perform responsibilities.
- Display and maintain courtesy, tact, and subtlety with current and potential members, peers, and staff.
- Proficient with Microsoft Office software and standard office equipment. Credit union program experience desired.
- Thorough knowledge and understanding of credit union services and products preferred.
- Experience in employee training and coaching preferred.
In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:
- Competitive Pay
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off – Plus 10 Paid Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
Salary Range:
$23.29-$34.94
Get wise to what’s possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State of Washington, as well as, a credit/background check and a skills assessment.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity (gesa.com)