Address
Form of workThe Quality Assurance Auditor is responsible for auditing the department’s processes, documentation, and medical records to ensure compliance. They will be responsible for ensuring all departments are in compliance with all internal and governing bodies’ policies and procedures.
Specific Duties:
- Audit reports in Therap weekly, to identify any errors or gaps in services.
- Review Healthcare Facility Regulation (HFR) surveys to ensure completion of Corrective Action Plans (CAPS) on any citations.
- Follow up and track CAPS responses to ensure implementation and compliance.
- Conduct internal department audits to ensure compliance with InCommunity and other entities’ policies and procedures.
- Cross train and support Quality Assurance Specialist on investigations.
- Complete follow-up reports on incidents (internal – GER and Image), document findings, and submit them to the Director of Quality Assurance.
- Follow up on incident recommendations to ensure compliance.
- Maintain annual updates of InCommunity’s policy and procedures.
- Perform random on-site audits for departments.
- Participate as a member of the InCommunity Atlanta/Roswell Continuous Quality Improvement Committee.
- Assist with the Quality Assurance Department Section of Orientation, as assigned.
- Assist the Quality Assurance Director with the Accreditation process, as assigned.
- Special projects and other duties as assigned.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Interviewing
Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well within a group problem-solving situation; Uses reason even when dealing with emotional intelligence.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills continuously; Shares expertise with others.
Customer Service - Manages difficult or sensitive customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, takes ownership Maintains confidentiality; Effective Listening; Displays emotional intelligence; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or adverse situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizational goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Meets deadlines, strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Education and/or Experience
Bachelor's degree from a four-year College and 3-year related experience or a minimum of 5yrs related experience in working with individuals with developmental disabilities and/or training in the related field.
Language Skills
Ability to read, analyze, and interpret technical procedures or governmental regulations. Ability to write reports; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Skills
To perform this job successfully, an individual should have knowledge of database structures and reporting tools, Excel Spreadsheet, MS word-processing, and MS PowerPoint software.
Physical Demands
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate.
Qualifications
