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Senior Customer Support Analyst jobs

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SENIOR ANALYST - CUSTOMER EXPERIENCE & SUPPORT

Become the authority on our Customer Experience and unearth deep insights on the customer journey and our operations effectiveness.. Define the metrics teams use to evaluate their success, perform analysis to understand the impact...

CompanyUpwork
AddressUnited States
CategoryInformation Technology
Job typeFull-time
Date Posted 5 days ago See detail

Senior Analyst - Customer Experience & Support

Upwork

United States

Become the authority on our Customer Experience and unearth deep insights on the customer journey and our operations effectiveness.. Define the metrics teams use to evaluate their success, perform analysis to understand the impact...

5 days ago seen

Senior Customer Business Analyst New

National Grid

Waltham, MA

$102,000 - $120,000 a year

Use data to gather insights, identify patterns, and make recommendations to improve business processes. Proven record of working independently with minimal supervision. Conduct complex billing analysis related to major account esc...

11 hours ago seen See more...

Associate Customer Support Analyst

Sps Commerce

Minneapolis, MN

Bachelors degree or equivalent combination of education and experience Strong verbal and written communication skills Ability to understand and work effectively with technical processes and data Ability to work with minimal super...

2 days ago seen See more...

FLEX Senior Application Support Analyst

Marriott

Helena, MT

High school diploma or equivalent (GED). Hotel Property or Above Property experience in Revenue Management using Marriotts One Yield Application. 5+ years experience in business Application Support in a call center environment,...

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FLEX Senior Application Support Analyst

Marriott

Annapolis, MD

High school diploma or equivalent (GED). Hotel Property or Above Property experience in Revenue Management using Marriotts One Yield Application. 5+ years experience in business Application Support in a call center environment,...

yesterday seen See more...

FLEX Senior Application Support Analyst

Marriott

Olympia, WA

High school diploma or equivalent (GED). Hotel Property or Above Property experience in Revenue Management using Marriotts One Yield Application. 5+ years experience in business Application Support in a call center environment,...

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FLEX Senior Application Support Analyst

Marriott

Juneau, AK

High school diploma or equivalent (GED). Hotel Property or Above Property experience in Revenue Management using Marriotts One Yield Application. 5+ years experience in business Application Support in a call center environment,...

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FLEX Senior Application Support Analyst

Marriott

Honolulu, HI

High school diploma or equivalent (GED). Hotel Property or Above Property experience in Revenue Management using Marriotts One Yield Application. 5+ years experience in business Application Support in a call center environment,...

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Senior Technical Support Analyst

Palm Beach Atlantic University

West Palm Beach, FL

Bachelors degree in Computer Science, Business, or related field. Advanced degrees or certifications in IT (e.g. Crestron programming), strongly preferred. 3 years experience in Technical Support, with proven expertise in troubl...

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Customer Support Analyst

Shazam.net

Parsons, TN

$43,200 - $57,000 a year

Providing support for each of SHAZAMs core applications including: CIS, Loans, Deposits, G/L, SDB, Teller, Share Holders, & Investments. Providing support for various ancillary systems such as the graphical interface, Word Notice...

4 days ago seen See more...

Business Support Analyst Senior - PHOENIX, United States - USAA

Usaa

United States

Develops and maintains an understanding of overall complex business functions with indepth knowledge of specific areas/functions and related activities. Provides expertise in development of business goals and objectives to exploit...

2 days ago seen

Business Support Analyst Senior(Injury Claims)

Usaa.

San Antonio, TX

Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities. Provides expertise in development of business goals and objectives to exploi...

4 days ago seen See more...

Senior Onsite IT Support Analyst

Caterpillar

Houston, TX

Respond to IT queries either in person, email or over the phone. . Maintain daily performance of Executive Office computer systems. . Install, modify, and repair IT hardware and software to include desktop, laptop and printer con...

a week ago seen See more...

Senior Customer Business Analyst, Customer Connections

National Grid

New York, NY

Use data to gather insights, identify patterns, and make recommendations to improve business processes. Conduct complex billing analysis related to major account escalations including summary bills - occasionally assisting with cu...

2 weeks ago seen See more...

Senior Technology Manager, Retail Services and Sales & Customer Support

Rei Recreational Equipment Inc

Seattle, WA

Lead a team of software engineers in the design, development, and delivery of high-quality software solutions Set technical direction and goals for the team Collaborate with architecture, business, infrastructure & operations team...

4 weeks ago seen See more...

Associate Customer Support Analyst

Surescripts

Arlington, VA

$59,900 - $73,300 a year

Manage the processing of incoming cases to the Customer Support Team via both telephone and email to ensure courteous, timely, and effective resolution of issues. Regularly communicate case status updates to clients. Document all...

a month ago seen See more...

Senior Customer Support Manager [F/M/X] - Mauritius

Littlebig Connection

Phoenix, AZ

$127K - $160K a year

Clients to publish on our marketplace all their requirements (RFPs) for external consulting services. Oversee the Customer Support operations for one or more areas, becoming the go-to expert for the support department. Provide han...

a month ago seen See more...

Senior Customer Support Manager

Genesis Digital Llc

Las Vegas, NV

Oversee the daily workflow of the Customer Support department and enhance the Customer Support team's performance through optimized processes, procedures and development of employees.. Establish and maintain key performance indic...

2 months ago seen See more...

Customer Support Analyst (Tier II)

Thentia

Oklahoma City, OK

Provide Tier IICustomer Support for complex cases triaged by Tier I or our Customer Success team Communicate (written & verbally) with customers and collaborate with internal teams on Tier I & III, Customer Success and Delivery M...

2 months ago seen See more...

Senior Customs Compliance Analyst

Magna

Troy, MI

Practice and maintain integrity while following Magnas Charter and Constitution.. Follow Magnas Code of Conduct and Ethics and related compliance policies.. Supports and adheres to policies, procedures, and operational guideline...

4 weeks ago seen See more...

Senior Sales Administration & Support Analyst

Abbott Laboratories

Alameda, CA

$83,600 - $167,200 a year

Career development with an international company where you can grow the career you dream of. Free medical coverage for employees* via the Health Investment Plan (HIP) PPO An excellent retirement savings plan with high employer con...

a month ago seen See more...

Senior Application Support Analyst

Georgia Institute Of Technology

Atlanta, GA

Job Title: Senior Application Support AnalystLocation: Atlanta, GeorgiaRegular/Temporary: RegularFull/Part Time: Full-TimeJob ID: 272307About Us Georgia Tech prides itself on its technological resources, collaborations, high-quali...

a month ago seen See more...

Senior Desktop Support Analyst

Hca Healthcare

Nashville, TN

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transporta...

2 months ago seen See more...

Customer Relationship Management (CRM) Senior Analyst

Biospace

Lexington, MA

Responsible for the development, launch and continued improvement of the CRM Platform for respective business unit(s). Develops accurate, complete requirements, transforming these potentially complex business asks into value- ad...

2 months ago seen See more...

BPO Business Support Senior Analyst

Ntt Data, Inc.

Lincoln, NE

3 years of demonstrated expertise in life insurance OR annuities; understanding of products and concepts.. 1 year of experiencecommunicating with insurance company home officesensuring a high level of client satisfaction.. 1 ye...

2 months ago seen See more...

SENIOR ANALYST, REPORTING AND SUPPORT

Denver Public Schools

Denver, CO

OFFICE OF SCHOOLS Traditional 235 work days per year FTE: 1.0 Salary Range: $72,137 - $86,564 Application Deadline: February 26, 2024 Essential Functions and Objectives:Provides senior-level support in the areas of academic analyt...

2 months ago seen See more...

SENIOR APPLICATION SUPPORT ANALYST

Skiltrek Llc

Denver, CO

Additionally, he/she may participate in change management and enhancements for project and infrastructure testing. This is a full-time opportunity.REQUIRED SKILLS & EXPERIENCE3+ years of APPLICATION SUPPORT experienceExperience su...

2 months ago seen See more...

Senior IS Applications Analyst, Back-end & Automation Support

Providence Health & Services

Irvine, CA

remote work

Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities. Good knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server,...

2 months ago seen See more...

Senior IS Applications Analyst, Back-end & Automation Support

Providence Health & Services

Lubbock, TX

remote work

Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities. Good knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server,...

2 months ago seen See more...

Senior IS Applications Analyst, Back-end & Automation Support

Providence Health & Services

Redmond, WA

remote work

Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities. Good knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server,...

2 months ago seen See more...

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