Full-Time Service Desk jobs in Fairfax, VA

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SERVICE DESK AGENT

Receive, document, categorize, triage, route, and resolve end user IT requests and incidents tickets. Review and evaluate tickets for escalation and transfer to Tier 2 agent consistent with defined processes and procedures. Collab...

CompanyPeraton
AddressWashington, DC
CategoryInformation Technology
Salary$66,000 - $106,000 a year
Job typeFull-time
Date Posted just now See detail

Service Desk Agent New

Peraton

Washington, DC

$66,000 - $106,000 a year

Receive, document, categorize, triage, route, and resolve end user IT requests and incidents tickets. Review and evaluate tickets for escalation and transfer to Tier 2 agent consistent with defined processes and procedures. Collab...

Service Desk Manager New

Bae Systems

Washington, DC

$112,420 - $191,070 a year

Manage the performance of the Service Desk team, to include performance reviews, establishing goals and objectives, prioritizing work, and hiring, training, and counselling Manage the Service Desk, to include handling user request...

Service Desk Technician New

Totally Joined For Achieving Collaborati

Washington, DC

Answers questions or resolve computer problems for clients in person, or via telephone or electronically. Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and ha...

Student Service Desk Technician New

University Of Maryland

College Park, MD

$42.3K - $53.6K a year

Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and network-related issues. Diagnose and resolve technical problems related to computer systems, software applications, printer...

Customer Service Representative /Front Desk Staff New

Elite Root Canal Specialties

Greenbelt, MD

$18 - $21 an hour

Maintenance of the records of patients. Scheduling of patients. Accounts receivable. Maintaining appearance and order of dental office. Presentation of financial treatment plan options. Recall/re-care system....

Service Desk Technician

Empower Ai Inc.

Alexandria, VA

$46.1K - $58.4K a year

Answering helpdesk calls, and responding to voicemails in a timely manner Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreements Evaluating, prioritizing, solving...