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SENIOR MANAGER, CUSTOMER EXPERIENCE OPERATIONAL SUPPORT

Lead and manage the call center workforce management operations, ensuring optimal scheduling, forecasting, and real-time monitoring to meet service level agreements and maximize efficiency. Provide recommendations to leadership an...

CompanyPoint Broadband
AddressRemote
CategoryInformation Technology
Salary$97.5K - $123K a year
Date Posted 4 weeks ago See detail

Senior Manager, Customer Experience Operational Support

Point Broadband

Remote

$97.5K - $123K a year

Lead and manage the call center workforce management operations, ensuring optimal scheduling, forecasting, and real-time monitoring to meet service level agreements and maximize efficiency. Provide recommendations to leadership an...

Customer Experience Analyst

Etoro

Hoboken, NJ

$62.9K - $79.7K a year

Texas Florida Arizona Deliver exceptional service to our US clientele through chat, phone, and email channels, showcasing the highest levels of customer support. Serve as a representative of the company and its products, embodying...

Customer Experience Team Lead (NY, NJ or FL based)

Wonder

New York, NY

Lead a team of 10-12 fully remote, mostly part-time CX agents; providing consistent feedback & coaching, approving timecards/PTO and establishing a positive team culture. Perform weekly QA for your entire team and hold regular 1:1...

CSR/311 Customer Experience

Harris County

Houston, TX

$33.7K - $42.6K a year

Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Provide excellent Customer Experience by answering a high volume of incoming calls, chats and/or emails with a high d...

Customer Experience Manager

Payscale

United States

Strategic Customer Lifecycle Management: Takes a strategic view of the digital customer lifecycle, planning human touchpoints to create a seamless Customer Experience that aligns with organizational objectives. . Segment Understan...

Customer Experience Manager

Tesla

Raleigh, NC

$65.4K - $82.8K a year

Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time) Ensure all employees deliver a top-tier customer...

Customer Experience Manager

Caterpillar

Olin, NC

Manage the daily work and strategic direction of up to 5 direct reports located in Cary, NC. . Develop and manage new strategies and initiatives to support profitable sales for Caterpillar and dealers in Construction Industries....

Customer Experience Manager

Five Below

Beaver Dam, WI

$31.2K - $39.6K a year

Leadership Trainer/Developer/Motivator Communication Emerging Skill - Planning/Time Management Ownership Commitment Accountability/Delegation/Follow up Sales Driver/Goal Oriented Professionalism Ensures all associates and managers...

Customer Experience Section Manager

King County

Seattle, WA

$133,681.59 - $169,436.80 a year

Provide leadership, guidance, strategic planning, and support to customer service teams, including ID Access, Customer Care Team, Parking Services, and Print Shop Services. Foster a positive work environment that promotes teamwork...

CUSTOMER EXPERIENCE MANAGER

Home Depot / Thd

Austell, GA

25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and...

Customer Experience Professional

Honeywell

Phoenix, AZ

$50.4K - $63.8K a year

Processing Returns Customer Invoicing Deliver Forecast Reports Order Processing A broad knowledge of principles and best practices in (customer service) Excellent team and communication skills An ability to take initiative and wor...

Customer Experience Business Analyst

Belk, Inc. & Belk Ecommerce Llc

Charlotte, NC

Cross departmental collaboration with IT, Marketing, Ecomm, Supply Chain, Operations and Merchandising to understand upcoming business impacts that could impact the customer. Proactively communicate and collaborate with external a...

Customer Experience Colleague

Macy's Mall Of Georgia

Buford, GA

From $15 an hour

Ensure the customer is the top priority by actively attending to the needs of the customer, whether or not it culminates in a sale. Role model the We Care service model (Safety, Support, Service) throughout the store, going above...

Retail Customer Experience Associate, Willowbrook Mall - Full Time

Macy’s

Houston, TX

$15 - $21 an hour

An inclusive, challenging, and refreshingly fun work environment. Empowerment to perform impactful work with tangible results. Coverage across medical, dental, vision, and retirement. Employee Assistance Program (mental health and...

Senior Customer Experience Consultant - Remote U.S.

Ttec Digital

Remote

$92.6K - $117K a year

Serve as a trusted advisor to clients, providing expert guidance on customer service and Customer Experience strategies in contact center operations and CX technology. Serve as Program Managers to drive project success, including...

Customer Experience Specialist (PT)

Rebag

Florida, United States

$33.8K - $42.8K a year

Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome. Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creati...

Softlines-Customer Experience Associate-HR/$15.00

The Exchange

Arizona, United States

Greet every customer with eye contact and smile in your authentic way. Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them. Complete transactions accurately and efficie...

Customer Experience Manager

Tesla

Agoura Hills, CA

Your responsibilities include guiding your team through training, coaching, and motivating, while also analyzing sales performance. Identifying local market events to enhance Tesla's brand exposure and foster new owners is a key a...

Customer Experience Manager

Tesla

Malibu, CA

Your responsibilities include guiding your team through training, coaching, and motivating, while also analyzing sales performance. Identifying local market events to enhance Tesla's brand exposure and foster new owners is a key a...

Customer Experience Manager

Tesla

Los Angeles, CA

Your responsibilities include guiding your team through training, coaching, and motivating, while also analyzing sales performance. Identifying local market events to enhance Tesla's brand exposure and foster new owners is a key a...

Customer Experience Manager

Tesla

Indianapolis, IN

Your responsibilities include guiding your team through training, coaching, and motivating, while also analyzing sales performance. Identifying local market events to enhance Tesla's brand exposure and foster new owners is a key a...

Customer Experience Coor

Tjx Companies, Inc.

Westminster, CO

Creates a positive internal and external Customer Experience. Promotes a culture of honesty and integrity; maintains confidentiality. Takes an active role in training and mentoring Associates on front end principles. Trains and co...

Customer Experience Associate

Studio Mcgee

Draper, UT

$20 an hour

Proven work experience in a customer service or similar role Basic understanding of sales principles and customer service practices Excellent organizational skills Strong communication skills (oral and written) with the ability to...

Seasonal Customer Experience Specialist

The Peach Truck - Cincinnati, Dayton

Dayton, OH

Set up of the stops, this will include setting up tables, tents, cones, and other equipment (may be in excess of 40lbs). Demonstrate a service culture that prioritizes the Customer Experience, modeling and delivering the Peach Tr...

Customer Experience Specialist

Ikea

West Chester, OH

$19.19 - $27.29 an hour

Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint. Providing customer insights & feedback around strengths, opportunities and following up on...

Customer Experience Leader Victoria’s Secret/Pink

Pink - Victoria’s Secret

Strongsville, OH

$16.25 - $18.38 an hour

Supports direction and drives performance for total store results. Supports the visual execution as assigned with Brand Leaders. Supports associate retention strategy by upholding positive associate relations that lead to engageme...

Bilingual Customer Experience Associate (Remote) (Spanish)

Consumer Safety Technology

Remote

From $19 an hour

Pay Rate: $19.00 - $25.00+ per hour. Uncapped earning incentive. Permanent work from home position. All computer equipment provided. Full Time. Voted Top Workplace & Top Workplace for Working Parents! A comprehensive and highly co...

Customer Experience Case Management (Contingent)

Amazon

Remote

$45 - $50 an hour

Contractor will be responsible for following and participating in Customer ExperienceCase Management supporting Amazon Devices Reverse Logistics processes to help Amazon Devices team scale up as the number of inbound requests flu...

Customer Experience

Index Urban

San Diego, CA

$19.00 to $21.00 per hour

Legally authorized to work in the United States. 21+ years or older....

Customer Experience Professional - Bilingual

Concordrents

Maitland, FL

$18.25 - $20.00 an hour

Provides a sense of commitment and pride in delivering an exceptional Customer Experience leading to positive customer interactions. Answer and respond to telephone calls, emails and chat conversations to effectively resolve all c...