Public Safety Administrative Assistant/Dispatcher

Purpose:

The ODU Public Safety Administrative Assistant performs administrative functions for the department and Director, provides direct customer service, reception, receiving incoming calls for service or assistance and dispatching personnel to service and emergency response locations.

Job Responsibilities:

1. Answer and route phone calls to the appropriate area.
2. Assist students and other visitors as needed.
3. Perform administrative tasks such as answering phones, greeting visitors, typing reports, maintaining filing system and databases, copying/collating documents, sending and receiving faxes, processing mail, etc.
4. Dispatch officers to assist callers as needed. In emergency situations, contact 911, fire department, or other city services.
5. Order, receive, and maintain inventory of uniforms, office supplies, and other items.
6. Processes parking permit orders, ensuring accuracy of Vehicle Tracking System database.
7. Processes parking citations, invoicing students for fines.
8. Maintain University key and I.D. systems and assist in processing of requests for service.
9. Post all meetings in the public folder and issue a weekly schedule of event to the security officers.
10. Attends staff meeting and other required meetings and/or campus events.
11. Perform other duties as assigned.

Supervision:

Received: General

Given: none

Education/Experience:

High school graduation or equivalent combination of education and experience. Some college coursework preferred. At least three years of prior office administrative experience in a professional business environment required. Dispatching in a security or law enforcement environment preferred. Proficiency in Microsoft Word, Access and Excel required. The successful candidate will demonstrate a high level of customer service, integrity, ethics and professionalism. The successful candidate must be self-motivated, willing and able take initiative, and able to work both independently and with a team.

Communication Skills/Requirements:

Able to effectively communicate verbally and in writing as to work requirements, work in progress, and/ or work completion. Strong interpersonal skills and the ability to listen and to relate with a variety of people both inside and outside the University community are required for this position. Able to utilize active listening skills to ascertain areas of need, define problems, and determine possible solutions to meet expressed needs. Demonstrate leadership, tact, diplomacy, professionalism and a positive demeanor in performance of all duties.

Mathematical Ability:

Able to use math to add, subtract, multiply or divide and may work with fractions, decimals, or percentages.

Reasoning Ability:

Most work is of moderate complexity and requires judgment in making decisions and prioritizing demands for the Master Schedule. Able to follow instructions and directions requiring normal periods of concentration. Must be able to manage, organize and prioritize multiple tasks. Requires the ability to decide on a course or sequence of action and to direct others in that course of action. Must be able to define problems, collect data, establish facts and draw valid conclusions. Must be able to reasonably envision future needs and plan accordingly.

Licenses/Certifications:

Valid Ohio Drivers License

Physical Demands:

Routine physical demands for office environment. Operates all office equipment such as computer, copier, facsimile machine, printer and telephone. While performing the duties of this job employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms. The employee may occasionally be required to lift and/or move up to 25 lbs.

Work Environment:

Office. Exposed to minimal hazards in the office. Occasional travel outside the office is required and some evening and weekend work may also be required.

Additional Information:

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.

Ohio Dominican University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, as we respect and seek to empower each individual and support the various cultures, perspectives, skills and experiences within our workforce.