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SalaryJob Summary:
This is a full-time frontline position responsible for managing our property in Luray, VA. Our newly renovated 8-room bed and breakfast is to be launched as the Legacy Inn, given its 150-year history located in an ideal location 2 blocks from downtown Luray and themed around the most famous American couples. Duties include operations, sales, and overseeing all activities including guest relations, front desk, housekeeping, and maintenance. This candidate should have experience in the hospitality industry, particularly in hotels or short-term rentals. You are a Jack All Trades, resourceful, hard-working, personable, and great at applying common sense solutions to make guests happy and help save the company money. You have never met a problem you cannot solve, and no guest - no matter how tired or cranky- can ruffle your feathers. No job is above or below you, no task is too big or too small. Our Property Manager gets the job done with a smile on their face and pep in their step! You work hard but smart, know how to leverage technology, delegate duties, and still keep hospitality at the core of all you do. This person will report directly to the Regional Director of Operations.
Education and Experience:
Experience in property management within hospitality or service-related industries.
- Sales experience, including the ability to generate new bookings or upsell existing customers
Track record of excellence as a team player who is also self-motivated, reliable, and flexible
Duties and Responsibilities:
- Hosting guests as if they were family and friends
- Answering reservation-related phone calls and emails
- Managing guest check-in and check-outs
- Taking care of guest needs and acting as a concierge providing recommendations to area wineries, restaurants, pet-friendly establishments, and hikes
- Dealing with urgent guest maintenance requests (stopped toilets, electricity, heating/AC controls, lost keys, etc.)
- When the situation calls for it, stepping in and helping with other housekeeping tasks
- Check and respond to electronic communications in a timely fashion
- Respond to guest needs and emergencies that take place after operational hours
- Liase with the marketing team on the implementation of social media, blog, SEO, email newsletters, and promotional efforts
- Ability to innovate and identify improvement areas for the guest experience, increase satisfaction ratings, and operating efficiencies, as well as develop and implement outreach and sales efforts for reservations and events
- Monitor property conditions, cleanliness, and quality of products and services throughout the hotel on an ongoing basis
- Identify solutions and contractors for inn related maintenance issues
- Set up our self-serve continental breakfast and clean up afterward
- Performing other duties as assigned
Required Skills and Abilities:
Must have a valid US Driver's License and a reliable vehicle
- Must be a self-starter and able to recognize the potential for problems to arise in advance
- Supervising the maintenance techs, cleaning personnel, inventory, etc
- Excellent communication skills, with the ability to communicate complex messages effectively and empathetically
- An active listener who can think quickly and critically under pressure
- Must be resourceful and willing to pitch in wherever needed
- Able to confidently solve complex problems, while maintaining customer satisfaction, controlling costs, and monitoring profit & loss.
- Ability to calmly thrive under pressure, perform consistently and work with a sense of urgency
- Capable of being flexible and working variable hours with a diverse team of people
Adept at learning new platforms and software; experience with STR platforms a plus
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