Project Manager (Customer Success Specialist) - Remote R0037213****The Customer Success Specialist Project Manager is responsible for the end-to-end management of client license portfolios, to include the successful implementation and release of CT Corporation's Business License Services for enterprise customers by applying specialized knowledge.
They are responsible for coordinating, organizing, and directing the onboarding process, which includes managing the completion of work by other team members/teams.
Throughout the process, they handle risk and issue management, planning/resource scheduling, and scope management (balancing time, budget/customer spend, and quality).
You have a combination of project management skills, guide other team members/departments, data capabilities, knowledge of corporate governance, customer service fundamentals, using technology, and MS excel (can maintain complex spreadsheets) skills.
This is a USA Fully Remote role and will report to the Associate Director, Customer Service Operations - FCC CT and under the directorship of the Vice President & Head of Business Licenses CT FCC CT.LI-Remote
bachelors degree in liberal arts, Business, Management, or related discipline; OR, if no degree, 3 years of consultative customer service or account management experience, or equivalent.
3 years + of consultative customer service, or working in the licensing field, or project management experience (or equivalent).
- This role is
Fully Remote and
must be legally authorized to work in the
+ of consultative customer service or account management experience, including:
- Demonstrate an experience of CT business practices, processes, products, and services.
- Demonstrate knowledge of process and project management standards
- Manage the post-sales customer lifecycle (ongoing assistance, customer renewals, product improvements, up- and cross-selling) to maintain customer loyalty and customer satisfaction.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave
. WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. Diversity Matters**We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes Americas Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes Americas Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.