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Form of workAn NFC Project Director ensures exceptional service is provided to all residents and their guests at their home location. A Project Director is responsible for engineering a professional Concierge team that maintains the "hub" of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. As the region grows in operations this role will evolve into oversight of multiple locations and assigned special projects.
Duties & Responsibilities (include and not limited to the following):Schedule all team members via Company Approved Scheduler according to contracted budgeted hoursMonitor & Adjust Daily Employee Time Card Punches according to approved protocolProvide Written Counseling to employees not accurately time punchingReview Reports to Ensure Overtime is not scheduled Approve time cards by Company deadlines to ensure accurate payroll of employeesEnsures 5 Diamond Performance Standards are followed by team membersRecruits, trains, motivates, supervises and mentors team members - leads by example Ensure that all team members are trained to react intelligently and quickly to any and all emergency situationsInteraction with clients displays genuine sincerity and appreciationEnsures each client and guest receives a Warm Welcome and Fond FarewellAlways looking for ways to "Wow" all clients by exceeding their expectations and striving to provide aggressive hospitalityEnsures the property is operating effectively and in accordance with Property Management and Board of Directors' expectationsProduces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etcCoordinator smooth operation of contractor arrivals/departures and realtor/home buyer visitsCovers shifts for associates to ensure proper staffing requirements are maintainedAttends company meetings/trainings and ensures all team members participate in company training sessions Completes the required administrative duties in a timely and accurate mannerConsistency by entire team of rules and regulations established by management or HOAAdheres to all NFC policiesFollows HR and Risk Management protocolsMonitors and reviews daily employee's performance and provides necessary support, training or counseling as neededPerforms miscellaneous job-related duties as assignedMinimum Job Requirements:Professional background in customer service and hospitality managementMust have an outgoing personality Must be hospitality driven and offer any necessary assistance to clients and guestsMust be able to coach and mentor team membersMust possess the ability to multi-task Must possess ability to work in a team environmentMust be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhoodKnowledge, Skills & Abilities RequiredBasic knowledge of Microsoft Office (Word & Excel) and the InternetProven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertakenProven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer serviceEffective interpersonal communication skills (written and oral) with ability to engage positively with clientsDiplomatically handle delicate and challenging client concernsMust be well versed in budgetary and cost control responsibilitiesMust be able to lift packages weighing 50 pounds or less.
