Project Coordinator

QGenda, headquartered in Atlanta, is the leading innovator in enterprise healthcare workforce management and provider operations, serving more than 4,000 organizations in over 45 different specialties.Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to advance provider scheduling, optimize capacity, and improve access to care.

As a Professional Services Project Coordinator (PC), you are integral part of the Customer Experience (CX) team and will focus on the most critical phase of the customer journey with QGenda, ensuring timely implementations. Your primary objective is to guide the customer through the implementation phase keeping all involved parties informed through consent communication of project status and objectives while ensuring deadlines are met. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset. 

What You'll Do 

• Work with new and existing customers to implement QGenda products into their current infrastructure by leading expectations, managing dependencies and deliverables and ensuring key objectives are delivered on time and within scope 
• Collaboratively work with internal stakeholders to ensure that all customer requirements are scoped and delivered on time within budget 
• Create and manage project plans, facilitate client calls, project kickoffs, maintains the project timeline, escalation and risk management planning and internal/external status reports 

What You Need

• BA degree or equivalent work experience 
• Minimum of 1 year of customer-facing project coordination experience 
• Experience utilizing Salesforce or similar CRM software 
• Proficient working with Google Suite and Microsoft Office 
• Ability to travel up to 20% 
• Ability to understand process improvement methodologies and how they can be applied throughout the organization 
• An understanding of Account Management, Customer Implementations or Onboarding and Project Management 

Applicants must be currently authorized to work in the United States on a full-time basis.

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