Job Description
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
A doer by default: You are self-motivated and take pride in building great experiences for users, whether they are employees or customers. Resourceful in finding the data and tools you need to get the job done and have a bias for action
Must have the ability to conduct in-depth analysis for process improvements
Passionately committed to the success of the project and the companys customer-centric mission
Must possess excellent written, presentation, and verbal skills, with the ability to produce concise, relevant, strategically driven documents and presentations for senior leaders
Must be a strong team player, detail oriented, and perform well under pressure
Navigates ambiguity with ease
Must be comfortable working in group and individual settings and presenting to leaders
Demonstrated strong organizational and project management, analytical trend analysis, and problem-solving skills.
Strong computer skills with experience in SQL, SAS, Tableau and Microsoft Office suite required including Word, Excel, PowerPoint, Project and Visio
Must have facilitation skills
Must have working knowledge of basic market research survey techniques
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Must be performing satisfactorily in present position
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
Bachelor's degree in Computer Science, Engineering, Economics, Business Management or equivalent experience, MBA preferred
Minimum 3+ years of experience preferably in agile program and project management, product management, vendor management, information science, data visualization, and expertise in quantitative and qualitative research methodologies
Must have strong analytical skills and be fluent in Microsoft Office software (Excel, Word, PowerPoint)
Quals--
We are looking for a Project Coordinator to administer and organize all types of projects, from simple activities to more complex plans. Project Coordinator responsibilities include working closely with our Project Management team to achieve project goals and objectives. The individual will work on initiatives across the entire business; initiatives range from our complex global operation to the overall customer experience. They will support the Insight Innovation team in gathering equipment, resources and information to implement upcoming projects. Their various tasks will include maintaining project documentation, along with administrative duties. To succeed in this role, you should have excellent time management and communication skills, as youll collaborate with clients and internal teams to deliver results on deadlines. Ultimately, the Project Coordinators duties are to ensure that all projects are completed on time and meet high quality standards.
This role will require someone who is passionate about delivering solutions for real-world, large-scale problems using best practices and techniques. This individual must have strong listening skills, attention to detail, creative problem solving, and comfort navigating ambiguity. The Insight Innovation team is combined with project management framework and agile development to bring initial prototypes and strategic vision to life to achieve value for employees and customers.
Primary Functions
For this role, the individual must be able to work independently and effectively in a fast-paced environment, juggling multiple priorities and assignments. In this role, the individual will be accountable for helping further define and develop the PMO strategy. In addition to processes and activation thinking for new aspects of the customer experience, including:
Participate in project design meetings and propose improvements if necessary
Evaluate potential problems and technical hitches and develop solutions
Plan and manage team goals, project schedules and new information
Supervise current projects and coordinate all team members to keep workflow on track
Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
Communicate with clients to identify and define project requirements, scope and objectives
Adhere to budget by monitoring expenses and implementing cost-saving measures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.