Programmer Analyst 5-It

at Oracle in Boise, Idaho, United States

Job Description

Customer Reliability Engineering (CRE) is seeking a dynamic and self-motivated team player to join our team. As a valued member of the Application Cloud Services Excellence Organization, you will play a crucial role in delivering support and solutions to Oracle's customer base, acting as a customer advocate and providing both non-technical and technical assistance, some of the activities include :

Customer Support:

+ Resolve post-sales non-technical customer inquiries and technical questions via phone and electronic means.

+ Act as the primary point of contact for customers, facilitating strong relationships and offering guidance on diverse customer situations.

Technical Expertise:

+ Provide strategic technical support to ensure the highest level of customer satisfaction.

+ Utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

+ Act as an expert member of the technical problem-solving team, addressing extremely complex and critical customer issues.

+ Conduct on-site customer visits as needed.

Leadership and Mentorship:

+ Contribute as a leading individual and team member, providing direction and mentoring to others.

+ Work on non-routine and highly complex tasks, applying advanced technical/business skills in your area of specialization.

Technical Skills:

Mandatory:

+ Oracle Database 9i/10g/11g/12c

+ Administration

+ RAC

+ Standby

+ ASM

+ RMAN

+ Linux

+ Fusion Apps

+ WebLogic Administration

Optional:

+ 10g/11g Fusion Middleware products

+ BPEL

+ SOA

+ WebCenter

+ SBase

+ BI

+ OBIEE

+ Java

+ Scripting (Python/Shell)

+ Oracle Application Servers

+ Identity Management

+ OAM

+ OID

+ OIM

This position requires a wide range of technical skills, and the successful candidate will have the opportunity to contribute to diverse and challenging projects in a collaborative and innovative environment.

Responsibilities

Key Responsibilities:

Cloud Operations Oversight:

+ Monitor day-to-day cloud operation activities for assigned customers, ensuring alignment with customer milestones.

+ Conduct regular reviews to guarantee adherence to the customer's operational objectives.

Issue Analysis and Resolution:

+ Analyze and troubleshoot the customer's top issues, directing them to the appropriate Oracle groups for resolution.

+ Serve as the primary operations point of contact for the customer, providing support during Go Live activities.

Performance Optimization:

+ Analyze environment performance in line with customer plans and collaborate with internal Oracle teams to recommend and implement corrective actions.

+ Lead initiatives to enhance system performance and ensure optimal functionality.

On-Site Support:

+ Travel to customer sites around critical milestones to provide on-site support and ensure smooth project progression.

+ Actively participate in Performance Testing to facilitate seamless execution.

Application Service Excellence:

+ As a valued member of the Application Service Excellence organization, take a lead role in designing, developing, modifying, debugging, and evaluating programs for highly complex application implementations and production systems.

+ Provide expertise in analyzing existing programs and formulating logic for new internal systems.

+ Develop comprehensive conversion and system implementation plans.

Leadership and Innovation:

+ Provide leadership and expertise in managing extremely complex internal systems, often at the forefront of technology.

+ Recommend and justify major changes to existing internal systems, contributing to the continuous improvement of processes and standards.

+ Collaborate with cross-functional teams to drive innovation and efficiency.

Qualifications:

+ Bachelor's or Master's degree, or equivalent experience relevant to the functional area.

+ Ten or more years of related experience recommended

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $45.53 to $95.91 per hour; from $94,700 to $199,500 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done be