Program Manager-Utilities Vertical (Remote)

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Manager to join our amazing culture. In this role, you will be responsible for building, promoting, and maintaining unique customer programs and initiatives for Convergint's Utilities Vertical Market. Guides and supports the activities of multiple Operations and Sales leads managing large/complex customers. Serves as a customer advocate and acts as a single point of contact, facilitating all internal and external communications. Effectively implements the execution of customers’ installation and service strategies to exceed customer expectations with cost effective solutions. As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

 

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.

 

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

 

What you’ll do with “Our Training and Your Experience”

Responsible for building, promoting, and maintaining unique customer programs and initiatives for Convergint's Utilities Vertical Market. Reporting directly to the Utilities Enterprise Program Manager, this role will identify and communicate opportunities for operational improvements and advancements. Guides and supports the activities of multiple Operations and Sales leads managing large/complex customers. Serves as a customer advocate and acts as a single point of contact, facilitating all internal and external communications. Effectively implements the execution of customers’ installation and service strategies to exceed customer expectations with cost effective solutions. Provides strategic operational oversight, guiding Convergint teams and partners to ensure customer satisfaction.

1.      Acts as a single point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.

2.      Develops a program, sharing customer vision and expectations for internal alignment. Deploys standard processes and tools that drive internal efficiencies and fosters uniformity of work. 

3.      Manages, oversees, and coordinates all operational aspects of global/strategic customer engagements for specific accounts. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors and partners, so we are “our customer’s best service provider”. Always represents Convergint as a leader, providing mentoring, coaching and development of our colleagues. May have direct reports.

4.      Serves as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners and manufacturers. Helps develop unique approaches and introduces advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor.

5.      Drives consistency in delivery of all Convergint services across multiple locations, regions and countries.

6.      Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.

7.      Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business reviews on a consistent basis.

8.      Works with Convergint and customer technical teams to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.

9.      Engages with Lead Account Executive and local sales teams to introduce additional Convergint offerings. Demonstrates value though an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.

10.   Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with customer. Seeks feedback, driving continuously improvement. Resolves issues in an effective and timely manner by engaging appropriate teams.

11.   Tracks financial performance on all projects and services to make sure all work is executing in a profitable manner. Compiles reports to provide spend data internal teams and customer. Performs account fiscal analysis to present trends and make business recommendations.

12.   Performs other duties and responsibilities as requested or required.

                                                         

 

What You’ll Need

• Excellent organizational skills related to Program/Project Management
• Broad based industry and market knowledge of network and low voltage building systems
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization
• Strong financial competencies
• Understanding of contract negotiation and administration
• Strong work ethic with personal motivation to function individually and part of a team
• Ability to create internal and external organizational alignment through relationships, communicating vision and team building
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual
• A leader that acts as a role model while guiding, developing and mentoring others within the organization
• Strategic thinker with analytical problem solving tools and techniques
• Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries

 

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

 

Requirements:

Bachelor’s degree in Engineering or related field

Minimum Experience: 5 years of utilities program management experience

Preferred Experience: (but not required):

• Experience in 1 or more of the following industries: electronic security, fire alarm & life safety, building automation and IT
• Previous leadership experience is desired

 

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.