Program Administrator-Associate

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The Associate Program Administrator contributes to program success of the cross-functional Nation's Assessment of Educational Progress (NAEP) Item Development (ID) team under the direction of Senior Management. This role has accountability for independent projects that directly support goals of operational aspects of NAEP item development work products and deliverables for the NAEP client, committees and various NAEP Alliance partners. This is a hands-on role that is deeply involved in the daily operations, goals, and troubleshooting activities of the Survey Questionnaire Team.

End-to-End Program Management & Delivery

• Manage independent projects associated with the planning and production of non-content aspects of Assessment Development and Production processes.
• Support execution against the program work plan objectives for assigned program, to include quality reviews of assessment content and supporting materials, review of electronic review packages of assessment content and data for external NAEP clients and committees, and technical support for assessment specialists.
• Recommend modifications to technical and operational assessment processes; plan, administer, and coordinate the implementation of technical assessment production processes and projects on behalf of NAEP ID in conjunction with senior leadership.
• Provide support for response to special requests and rush projects from either client or NAEP leadership.
• Communicate and collaborate with colleagues and partners clearly and effectively.

Contract/Service Level Agreement (SLA) Fulfillment

• Conduct regular functional, performance, and integration QA/QC testing of assessment content integrated with the NAEP assessment platform.
• Identify process improvements to increase productivity, save money, and improve customer satisfaction.
• Provide regular status updates on day-to-day operations for assigned work products.

• Track and document QA issues, defects and resolution details using JIRA, ServiceNow and Confluence.
• Employ testing criteria in the review and approval of evolving business requirements, functional specifications, and platform design.
• Provide timely and relevant communication on test findings to key stakeholders.

Financial Management

• Support the development of cost estimate requests for feature enhancements
• Track costs
• Assist with managing budgets

Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

EDUCATION

• Bachelor's degree or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

EXPERIENCE

• A minimum of 2 years of experience in administrative or project management support
• Knowledge of assessment development processes is also desirable
• Strong writing skills, well-developed organizational skills, and a willingness/adeptness with regards to learning new technology are required.
• Experience with Adobe and Microsoft Applications (i.e., Acrobat, Excel, PowerPoint, Teams, Word)

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ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.