Product Support Technician I/Ii - Risk Unit

Product Support Technician I/II - Risk Unit
Salary: $18.25/$22.25/hour + DOE

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized eight years in a row by Alaska Business magazine readers.

Join the First National team as a Product Support Technician I or II.

GENERAL PURPOSE SUMMARY
Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; serves as a technical subject matter expert by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Serves as a technical subject matter expert for purchased and internally developed bank processing systems.
2. Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions, and finds solutions for users' needs.
3. Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor.
4. Assists in the implementation of upgrades and new releases of software enhancements to specific business systems as directed by supervisor.
5. Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications. 
6. Performs other work-related duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

PST I - Minimum: Two years banking or customer service. Familiarity with banking data and processes.

Preferred: Familiarity with banking (FNBA) products and processing environment.

PST II - Minimum: Bachelor's degree in business, technology or related field and one year of banking experience relevant to the functions of the assigned unit; or three years banking experience relevant to the functions of the assigned unit; or equivalent combination of education/training and experience. Familiarity with banking data and processes. 
Preferred: Customer service experience.

SKILLS and ABILITIES:
Ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required, database software experience preferred. Must have good written and oral communication and interpersonal skills.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING SKILLS:
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.