Product Support Representative

Summary
Support Representative, needed for 24/7 operation. I deal candidate will provide basic customer service support, product support, via telephone, fax, online chat, and email. Additionally, the support representative will also manage customer information, provide account retention, and troubleshoot customer problems. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.
Required Skills
PC literate; Windows, Microsoft Office, troubleshooting skills, Customer service, good writing and verbal skills, data entry, communication, and mechanical skills,
Shift work will be required based on operational needs
Desired Skills
Familiarity with tolls system maintenance, repair, system administration is desired but not required.
Linux OS, A+, is desired but not required.
Education
High School diploma or general education degree (GED) required. Post High School education preferred.
Language Skills
Ability to effectively present information in one-on-on and small group situations to customers, clients, and other employees of the organization.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.