Product Owner Ii

JOB SUMMARY:

Cox Communications, Inc. is seeking a Product Owner II who is a key component of our strategy to be resilient to the fast-evolving AI landscape is through building the right team. This team member must demonstrate experience and aptitude in both creative content-writing and technical development to optimize autonomy in delivering customer experiences in our conversational AI platform. In addition to delivering on their own roadmap, they will also lend a hand to others with their technical savvy. They will influence our strategy for our conversational AI product through their lens on the customer experience and their expertise in how to deliver it.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS :

• Drafts clear, effective content using our virtual assistant persona's voice guidelines.
• Develops technical skillset necessary to implement more complex intents including UI elements like buttons, images and carousels.
• Develops platform expertise to effectively create experiences and measure intent effectiveness.
• Helps others to understand conversational AI capabilities and identify opportunities for conversational AI experiences.
• Partners cross-functionally including the Customer Experience Operations, Marketing & Sales, and Technology organizations.
• Analyzes data to assess effectiveness and refine solutions.
• Uses story telling skills to bring others along on their approach and impact.
• As additional use cases outside of our current scope arise, develops additional skillsets to deliver good outcomes for customers and the business.

QUALIFICATIONS AND EXPERIENCE:

Minimum

• Bachelor's degree in a related discipline (Operations, Communications, Business, Finance, Computer Science, etc.) and 2 years' experience in a related field. (i.e., Operations, Business, Technology etc.) The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years of equivalent experience in lieu of a degree.
• Self-driven; ability to deliver value and engage leader as needed.
• Demonstrated problem solving and analytical thinking skills.
• Academic or professional experience in coding
• Collaborative skills to work effectively with teams throughout the organization
• Strong written and verbal communication skills
• Ability to influence others.
• Ability to tell stories through visual (PowerPoint) and verbal techniques.
• Strong problem solver with ability to lead the team to push the solution and progress. Strong experimental mindset to drive innovation amidst uncertainty.

Preferred

• Experience with conversational AI platforms.
• Experience in the telecommunications industry.
• Experience with Agile methodologies.
• Experience with process mapping tools like Visio and/or iGRAFX.

USD 77,000.00 - 115,600.00 per year

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.