Product Assessment Specialist * 1St Shift * $19 P/H

Product Assessment Specialist

Piscataway, NJ area

1st Shift - Monday to Friday 6am-2:30pm

$19 per hour

The Product Assessment Specialist is responsible for the accurate registering of the repairs coming into the customer service department from our retail stores by making the proper assessment of the repair and entering the data correctly into the system for tracking and charging purposes.

ESSENTIAL FUNCTIONS

Manage and process all incoming repairs by entering into the JD Edwards system within 2.5 days with all required data

Meet daily input goal of 70 entries

Inspect all incoming repairs to assess the condition of the item against the store documents and determine if the product is repairable

Determine if product is covered under the free of charge (FOC) repairs or whether a charge will be imposed.

Keep track of all incorrect and missing data in JD Edwards to improve the system

Use the JD Edwards system to access technical data in order to process the repair when repair instr are not provided

Determine the defect code and chrono date for each repair

Record and keep track of repair warranties to ensure proper departments are advised

Communicate with Store Support Coordinators to report feedback on received shipments and to e that performance results and/or issues are properly relayed to the stores

Communicate with floor supervisors and/or artisans concerning any technical questions

Communicate incorrect/missing data or technical questions to the Store Support Coordinators

Work through any customer service issues on rush shipments and provide estimates

Scan and store all shipping logs into the department shared folder on a daily basis

Participate in improvement projects within the company

Make recommendations to improve processes

Perform other duties as assigned to meet business objectives and goals

MINIMUM JOB REQUIREMENTS (Education, Knowledge, Skills, and Abilities)

Minimum Education required: High School Diploma or GED.

1-2 year's experience in a data entry capacity

Good verbal and written communication skills

Excellent organization and time management abilities

Basic computer, 10-key, and data entry skills

Must be able to work overtime as required by the demands of the business.

Must be able to accomplish multiple tasks and respond quickly and effectively to changes in priorities.

To Apply:
Email your resume to abacussouthplainfield@abacuscorporation.com
or call/text 908-402-1400.
Or stop by our office:
1907 Park Ave
Suite 101
South Plainfield, NJ 07080
Mon-Fri 8:30am-4pm

Abacus Staffing Services