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Form of workWho is Hibu?
We are a leading provider of digital marketing solutions to small, local businesses across the U.S. We strive to create integrated marketing programs designed to increase businesses visibility online, drive visitors to their website, and generate leads. Check out this video to learn more: https://video.hibu.com/watch/kKXY8EF3zFsuGsU36yzom7
Job Summary:
Our Digital Listings product helps correct, protect, and take control of a business's information across the web, on sites like Google, Yelp, Facebook, Bing, etc. We ensure a business's Business Name, Address, Phone Number, and Hours are up to date and that their local listings appear everywhere a customer searches online.
The DLM Analyst will manage all Hibu's escalated issues for the digital listing's product. The associate will monitor Listings department support queues to process internal and external departmental requests. This will require the ability to effectively liaise with appropriate departments and external vendors to ensure an efficient process flow and to deal with all escalated issues as they arise.
Primary Responsibilities:
Being a subject matter expert on our digital listing's product and features, the DLM Analyst will educate the client on features relevant to their business, its goals, and its wider digital marketing strategy while ensuring a best-in-class client experience
The role is customer facing and a significant part is email and some telephone-based customer interactions. As a result, the role holder represents Hibu and needs to provide a positive experience for our customers. In addition to customer interaction there is regular contact with Hibu Support, third-party vendors and Sales / Sales management
Able to log in to different dashboards for claiming, listings, and social networks business managers. (Google, Bing, Yelp, Facebook, Twitter, etc.)
Strong working knowledge of major social media platforms especially Google and Facebook business manager
Submit client business for local listings to data providers. Such as (Google, Bing, Yelp, Facebook, Twitter, etc.)
Working all high priority Listings escalated issues from other departments, vendors and management
Manage escalated and rejected work across multiple platforms for Digital Listings product to completion
Auditing all 3rd party vendor service level agreements and billing
Provide feedback on errors to Hibu support teams and upper management
Be able to build reporting in Microsoft Excel to present data in a concise manner
Liaison for customers and sales reps for missing orders via IT tickets
Monitor Listings outlook inbox and Salesforce queues - handle requests and inquiries from internal and external hibu customer, including requests related to claiming, listings, and changes
Requirements:
Bachelor's Degree preferred in the following disciplines: English, Journalism, Advertising/Marketing, Communications
1-4 years copywriting experience preferred
1+ years social media management experience preferred
Shift 7am - 3:30 CST
Year 1 earnings roughly $33,000-$35,000
