Process Analyst

Do you want a job where you can show up and make a difference in the world every single day? Are you ready to join a dynamic, mission-driven company?

At ALIL we are dedicated to changing the lives of the immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.

Apply today to join our team and become a part of our mission!

About the Role:

The ideal candidate for this position includes the deep analysis of data and then determining the best way to represent it visually to managers and stakeholders.

It is expected that the ideal candidate will ensure quality assurance and process documentation and define Key Performance Indicators (KPIs). Another important duty of a data analyst is to assess and determine the success of specific initiatives.

WHO YOU ARE:

Bilingual - English and Spanish - Required (We are willing to sponsor H-1Bs)

Bachelor's degree and at least 2-4 years' or more of experience. Proficient with Microsoft Office Suite and related software, google Suite products, as well as cloud center software. Proven experience in the following areas:

• Create, update, and maintain documents and workflow processes and systems
• Collect and document business requirements for project and process improvements and automation efforts
• Collaborate and meet with team members to ensure information and content is correct and up to date.
• Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks
• Bring inconsistencies and problems to the attention of management
• Participate in the problem resolution
• Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas
• Perform periodic QC exercises to ensure all documentation is being adhered to and followed by internal and external controls and parties involved
• Other Job duties as assigned.

Data driven, excellent verbal and written communicator with all levels of personnel and customers outside the organization. Acts with integrity, professionalism, and confidentiality. Detailed oriented required to handle large volumes of work simultaneously. Essential skills include:

• Bilingual - English and Spanish- Preferred but not required
• Industrial & Operations Engineer bachelor's degree and at least 2 to 4 years' experience as business/process analyst
• Data driven
• An excellent verbal and written communicator with all levels of personnel
• Organized and detail oriented required to handle large volumes of work simultaneously
• Strongly analytical with excellent problem-solving skills.
• Knows how to prioritize tasks while being flexible and adaptable
• A person who acts with integrity, professionalism, and confidentiality
• Can motivate and work with a team
• Experience with CRM, Live chats, etc.
• Proficient with Microsoft Office Suite and related software

WHO WE ARE:

Alexandra Lozano Immigration Law specializes in Immigration and Personal Injury Law our headquarters is based out of Seattle (Tukwila), WA with additional locations in Los Angeles, Chicago, San Antonio, and Houston. The law firm has been around since 2014. We have received the following recognition and awards, AILA San Williamson Mentor, Woman of Inspiration award, Pudget Sound Business Journal's 40 under 40 and Inc 5000.

• Our firm employs passionate and highly driven individuals who have a great desire to change lives
• We are a client-focused and result-oriented law firm
• Providing excellent Customer service and results are our highest priority
• We take pride in changing many lives despite the challenges posed in the current immigration system
• Treating our clients with up most respect and dignity as they are the heartbeat of our law firm.
• We have high expectation for ALIL values and vision and expectation for our staff
• Teamwork is highly expected for all staff (we are one)
• Each staff member has a defined role and purpose for ALIL
• ALIL focus is on humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options