Principal Customer Engagement Strategist

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. The package includes a comprehensive health insurance plan featuring a low co-pay and no deductible plan as well as dental, vision, life, and long-term disability coverage; flexible spending accounts; competitive paid time off; relocation assistance; 401(k) and profit sharing; and education advancement. To learn more, visit our benefits and perks page .
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Position Overview: The Principal Customer Engagement Strategist is an innovative and strategic role responsible for working cross functionally to achieve long-term customer goals and objectives. This role requires a strong blend of strategic thinking, analytical acumen, and skills to drive growth, loyalty, and advocacy across all customer touchpoints to steer the department toward sustainable success. The ideal candidate is a visionary with a proven track record of working cross-functionally to develop and execute strategic initiatives to drive business growth, enhance competitiveness, and maximize value creation.
The Principal Customer Engagement Strategist reports to the Vice President, Global Customer Engagement & Enablement.
This role can be based in either Bloomington or Thief River Falls, Minnesota, will require a minimum of three days per week in the office and availability for onsite projects, as needed. Travel required, at times, domestically and internationally, up to 25% of the time.
Responsibilities:

• Develop and execute comprehensive customer strategic plans aligned with the organization's mission, vision, and values, with a focus on driving growth and profitability, and optimizing operational performance.
  
• Conduct thorough market analysis and competitive research to identify emerging trends, opportunities, and threats in the industry.
  
• Collaborate with sales, service, and operations teams to define key performance indicators (KPIs) and establish performance targets aligned with strategic objectives.
  
• Lead the development and implementation of global inside sales strategies and go-to-market plans to maximize revenue and market share.
  
• Drive customer-centric initiatives to enhance the overall customer experience with inside sales and support teams, including measuring customer satisfaction, creating and enhancing feedback mechanisms, and executing service quality improvements.
  
• Identify opportunities to streamline processes, reduce costs, and improve operational efficiency through automation, technology adoption, and implementation of best practices.
  
• Collaborate with cross-functional teams, including marketing, finance, product distribution, business development, sales, and IT, to ensure alignment of strategies and seamless execution of initiatives.
  
• Monitor industry trends, regulatory changes, and market dynamics to anticipate potential challenges and adjust strategies accordingly.
  
• Prepare and present regular reports to leadership, providing updates on sales initiatives, progress against strategic objectives, and actionable insights for decision-making.
  

Other typical tasks may include:

• Participate in and champion organizational change initiatives.
  
• Performs other duties as assigned, including but not limited to, possible reallocation of efforts to other organizations per business need and management request.
  

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Finance, or related field.
  
• Typically, 8+ years of experience in related field.
  
• Strong analytical skills with the ability to interpret complex data and draw actionable insights.
  
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  
• Demonstrated leadership capabilities, including the ability to inspire and motivate teams to achieve common goals.
  
• Strategic thinker with a results-oriented mindset and a track record of driving business growth and profitability.
  
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities simultaneously.
  
• Experience in the sales, service, or operations functions of a B2B or B2C organization is a plus.
  

Tools/Systems/Software

• Customer Relationship Management
  
• Order Management System
  
• Microsoft Office Suites Products
  
• Power BI Reporting
  

Preferred Qualifications

• Master's degree in related field
  
• Experience with the electronic component distribution industry
  

Physical Requirements:

• Work is primarily performed at a desk and/or in an office environment for 3/4 of the day and up
  
• The office noise level in the work environment is typically, moderate
  
• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen
  
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
  

DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .
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