Description - External
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
As the Principal Architect for the Customer Identity & Access Management (CIAM) transformation at United Airlines, you will design and build a cloud agnostic, forward thinking CIAM platform. Your scope of influence includes working with our identity engineering teams, and leading deep technical architecture discussions with Security Architects, Product Managers, Infrastructure Architects, and Software Engineers. Collaborating with the Director of CIAM in Cybersecurity and Digital Risk (CDR) you will help drive the evolution of an innovative identity security architecture and support the development of CIAM strategy and roadmap.
The ideal candidate will have good interpersonal and communication skills. They will have both broad and deep experience with and knowledge of IAM architectures, products and services in on-prem, cloud, hybrid and multi-cloud SaaS environments. This candidate should be able to evaluate and decompose legacy architectures and craft new world-class architectures from scratch.
Key Responsibilities:
- Develop detailed architecture, standards, design, and implementation documentation for the CIAM program.
- Evangelize the CIAM strategy, CDR Policies and Standards, and standard methodologies across teams to integrate identity into their roadmaps and customer experiences across all digital channels
- As domain expert (SME) advises technical leads, application development teams and systems engineers on the architecture, engineering, design, and lifecycle of CIAM solutions
- Evaluate and advise on the suite of IAM, Identity Proofing, Identity Verification, and Fraud detection toolset
- Participate in capacity planning, performance testing, and disaster recovery discussions to ensure a performant, highly available, resilient platform.
- Create and maintain the user documentation for all types of audiences, from highly technical guides to high level research on emerging technology and vendors, and roadmaps
- Solve complex issues, provide technical guidance and act as a SME. As the technical lead they will mentor and coach junior members of IAM team
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What's needed to succeed (Minimum Qualifications):
- 10 years of experience working with an Identity platform such as ForgeRock, Okta, Ping Identity, Cognito, Amazon Web Services (AWS) IAM
- Expert knowledge of SAML, OAuth2, OIDC, FIDO, WebAuthN
- Hands on experience with cloud platform vendors such AWS, Microsoft Azure, Google Cloud Platform (GCP)
- Knowledge of RDBMS (Oracle), DataPower, Customer Data Platforms
- Expertise of modern software lifecycle development and automated cloud infrastructure deployment
- B.S. in a STEM field
- Security Industry credential such as Certified Information Systems Security Professional (CISSP) or ISACA's Certified Information Security Manager (CISM)
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.