Players Club Associate

JOB SUMMARY: Under the direction of the Player's Club Manager, this position interacts with customers on a daily basis practicing exemplary customer service defined as greeting the customers with a smile and satisfying any of their needs. Must handle all promotional and players club transactions in a proper and efficient manner following prescribed policies and procedures of the Casino. Must handle cash in a proper and efficient manner following prescribed policies and procedures of the Casino. Assist the Player's Club Manager with any other tasks needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be added to, changed or deleted at the sole discretion of management:

• Must have exceptional people skills.
• Ability to communicate effectively with any customer and casino employees at all levels.
• Must be customer oriented, able to assist with the implementation of promotions and advertising to increase business.
• Ability to communicate to customers and employees about ongoing promotions and advertising.
• Enroll new customers in the Casino Player's Club.
• Take coupons and record information into a computer program.
• Interacts with guests throughout the Casino to increase their awareness and utilization of the Slot Club Card.
• Assist the Player's Club Manager with promotional activities.
• Document and keep a record of all player activities and Casino guests via the Player Tracking System.
• Responsible for maintaining and balancing a cash bank as required for special events.
• Conduct self always in a manner that reflects and encourages others to do the same.

COMPETENCIES
• Analytical - Synthesizes complex or diverse information.
• Attendance/Punctuality – Is consistently at work and on time.
• Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
• Customer Service - Manages difficult or emotional customer situations
• Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
• Interpersonal Skills - Maintains high level of confidentiality.
• Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company's long and short term goals.
• Oral Communication-Listen and get clarification; Respond well to questions.
• Organizational Support - Follows policies and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Professionalism - Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness.
• Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
• Teamwork – Contribute to building a positive team spirit; Support everyone's effort to succeed.
• Technical Skills -Shares expertise with others.
• Written Communication - Writes clearly and informatively.