Physician Practice Coordinator

Physician Practice Coordinator supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front and back office workflow.

This position also serves a key role in coordinating the patient experience within the practice through performing various administrative tasks that encompass patient communications, provision of health education information, coordination of translation services.

Responsible for day to day supervision of assigned physician practice including management of physician practice clinical and surgery schedule.

Primary Duties and Responsibilities:
Performs all functions related to surgery scheduling including verifying insurance, scheduling of patients pre & post-operative appointments, obtaining health clearances, and scheduling surgical assistants.
Provides customer service actions such as, scheduling appointments, triaging calls by directing to appropriate individuals or departments, responding to patient questions and complaints, referring patient complaints appropriately to supervisor.
Manages physician practice in coordination with medical assistants and other appropriate staff. Trouble shoot patient/physician issues and takes appropriate action for resolution.

Required Qualifications:
High School Diploma
Fully vaccinated and boosted for COVID
Experience with surgery scheduling, medical insurance, referral processes, and benefit plans
1 year recent experience working in an outpatient clinic or medical office setting
Ability to read, understand, and respond to detailed oral and written instructions
*Must be computer literate; professional phone etiquette; diligent with handling messages (phone, email, EMR in- basket) in a timely manner

Preferred Qualifications:
Associates degree or higher college education
2+ years' recent experience working as a Patient Service Representative
Experience with CS-Link/Epic
Understanding of medical terminology