Job Description
- Participates on project teams for assigned projects.
- Follows appropriate processes and procedures for assigned projects.
- Aid on multiple projects, Including PC Lifecycle, and imaging.
- Face to Face Customer service, White glove support, Installs and maintains basic hardware and software in accordance with prescribed procedures.
- Prepares system documentation within established standards.
- Assist on written program documentation, and operation documentation in accordance with standards.
- Performs technical testing and quality control testing activities in accordance with prescribed procedures.
- Compares testing results with provided documentation to identify and resolve any discrepancies.
- Performs day-to-day maintenance activities in assigned area (backups, administration, and hardware maintenance)
- Recognizes and analyzes problems, determines cause, and initiates corrective action or escalates problems to appropriate level within department.
- Provides general one on one training to end users on basic computer concepts and applications.
- Follows through on commitments made to customers.
- Assures that customer requirements are met.
- Escalates customer issues as appropriate.
- Works effectively with peers, team members, and other departments.
- Work with team to recommend process or procedure changes.
- Performs related work as required.
- Customer service, White glove support.
- Punctuality. understanding of hardware and software used in performance of job duties.
- Understands the overall operations and architecture of the total system.
- Possess an adequate level of knowledge of operating systems and application software commonly used in an enterprise environment to provide high levels of support to users.
- Possess a basic understanding of design/analysis/development/project/infrastructure concepts.
- Has knowledge of established configuration management, and project methodologies.
- Analysis, troubleshooting, administration experience regarding applications, business, database, network (voice, data, video), pc, and servers (operating systems, monitoring software, system software).
- Configuration, installation, deployment, and implementation of applications, infrastructure, networks (voice, data, video), pc, and servers (operating systems, monitoring software, system software).
Requirements
- 2-3years PC\desktop support technician.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability