Pbx Operator

Palm Beach Shores Resort & Vacation Villas is seeking candidate for PBX Operator - Sign on bonus at time of hire!

Core responsibilities include the following, but are not limited to:

Answer all incoming calls and transfer to appropriate department. Expedite all calls with requests or issues to the appropriate department or room to make it right and to place a follow up call to guests. Implement wake-up calls. Shop area hotels for rate and occupancy. Fax and receive various documents. PBX operator functions as the home base for communication between departments & MOD's.

Specific Responsibilities:

• Maintains a friendly, professional, cheerful and courteous demeanor always
• Always Ensures Outstanding customer care
• Upholds the Resort’s commitment to hospitality.
• Always maintain a professional and high-quality service-oriented environment, ensuring that employees are, always, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Deal with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Attend regularly scheduled meetings of Front Office personnel.
• Log and follow up on guest making it right tracking logs, early departures, wake up calls.
• Keep Front Desk Manager informed of any challenges and changes in the departments, or any out of the ordinary situations.
• Performs other duties as assigned, requested or deemed necessary by management

Position Requirements (Skills/Abilities):

Experience: One to two years of customer service experience is required. Timeshare or Resort management experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability resolve problems. Must possess significant computer software program experience.

Education: High School diploma or GED required

Flexible Scheduling:

Must be able to work Evenings, Weekends and Holidays.

Benefits:

Medical, Vision, and Dental insurance, Life Insurance, Short Term Disability & Hospital Indemnity and other benefits including

•Paid Birthday

•Vacation Time, Sick Time & Holiday Pay

•401(k) with Employer Match

•Resort Discounts nationwide

•Bilingual is a plus

EEO AA M/F VET DISABLED