Patient Services Specialist

The Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion.

Responsibilities include but are not limited to:

• Recognize and register patients upon arrival.
• Verify current patient demographics.
• Collect co-pays and account balances.
• Check all insurance for accuracy, and perform eligibility checks.
• Maintain provider schedules ensuring they are fully booked at all times.
• Answer multi-line phone system and direct all calls to appropriate parties.
• Check voice mail for messages, and distribute accordingly.
• Answer all triage calls by taking a message/or referring to the back office.
• Schedule appointments for multiple offices, accurately and efficiently.
• Diligently handle medical records release and/or request.
• Return patient calls and relay messages to patients under the direction of the providers
• Send out follow-up reminder notices.
• Monitor supplies used in the front office and notify the supervisor when inventory runs low.
• Maintain a working knowledge of all services offered to patients
• Explain office policies to patients as needed.
• Maintain a clean and orderly reception/waiting room, entryway to office, and work area.
• Post over-the-counter payments and process bank cards.
• Reconcile daily activity report, batch day sheet
• Shred patient information to comply with HIPAA regulations.
• Follow HIPAA regulations.
• Follow OSHA rules and regulations.
• Follow Compliance rules and regulations against fraud and abuse.
• Maintain front office quality assurance.
• Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues.
• Maintain the strictest confidentiality.
• Ensure the patients are treated courteously and professionally.
• Deliver top-notch customer service to every patient that enters our doors.

1. Minimum of 2 years of medical office experience

2. High school diploma or equivalent.

3. Demonstrated ability to work independently and as a team player.

4. Tactfulness.

5. Demonstrate a willingness to adapt to change.

6. Pleasant phone manner and voice.

7. Must be a self-starter and dependable.

8. Able to prioritize workload while remaining flexible.

9. Confident positive manner and appearance.

10. Customer service experience.

11. Word processing, data entry, 10-key, telephone, and computer experience